Support Services Operator

Hourly pay: $27.00 per hour.

About the role

Team members perform and oversee a variety of duties, including office services, audio-visual and workplace technology support, conference room management, light facilities maintenance, setups, and event management support. This includes administrative duties using DWG, CAD, and space planning. Supporting our client and working as a team are essential. This person will be cross-trained in all services, with additional duties as business needs arise.

Responsibilities

• Conference/meeting room management and site event support (scheduling, setup, cleaning, breakdown, resetting, etc.)
• Assist with inspecting all received packages according to safety standards
• Assist with shipping packages (including international shipments)
• Assist with receiving daily deliveries from UPS, FedEx Express, FedEx Ground, and other couriers
• Receive, check in, and document incoming pallet shipments
• Check inbound packages into a web-based tracking system
• Event support setups, client communication, and coordination with Food and IFM teams to ensure timely completion of requests
• Sort and separate packages by assigned building
• Deliver packages, mail, supplies, etc. to the proper recipient
• Maintain cleanliness and organization of the loading dock and receiving area
• Assist with site inventory and audits
• Facilities maintenance support (changing light bulbs, air filters, minor patching and painting, printer operation support, liaising with landlord for work order requests)
• Assist the Technical Services Team with preventative maintenance tasks, including escorting subcontractors on site

Requirements

• High School diploma or equivalent
• 1+ years of experience in a relevant field: Dock or shipping/receiving, Facilities Management, Mail Center, Call Center/Administrative environment
• Knowledge of Microsoft Office functions (Word, Excel, PowerPoint, Outlook)
• Knowledge of basic mathematics and general office practices
• Ability to determine work priorities
• Work well with others in a team setting
• Ability to work independently occasionally
• Comply with safety rules, policies, and procedures
• Follow all company procedures, policies, and rules
• Take direction and respond to supervision
• Professionally communicate with supervisors, managers, co-workers, and customers
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Manage Cleaning and other Support Services to "Bill to Par" level

Physical Demands & Work Environment

• Work up to 8 hours a day on your feet, excluding breaks
• Must be able to lift up to 50 lbs
• Adhere to dress code requirements
• Ability to work under pressure and meet time deadlines during peak periods
• Specific vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Occasionally exposed to wet and/or humid conditions
• The noise level in the work environment is frequently loud

Benefits

• Medical, dental, life, and disability insurance
• Comprehensive leave program based on employment status

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.