Support Services Manager - Orthodontics, College of Dentistry
Responsibilities
Lead and oversee daily clinical operations, staffing, scheduling, and patient flow within the Department of Orthodontics.
Supervise, train, coach, and evaluate clinical staff to ensure high quality patient care and operational excellence.
Manage clinic resources, equipment, supplies, facilities, and laboratory workflows to support efficient clinical operations.
Ensure compliance with regulatory, safety, and departmental standards, including HIPAA, OSHA and CODA requirements.
Collaborate with faculty, student, residents, and administrative partners to support clinical education, patient satisfaction, and department goals.
Monitor productivity and implement process improvements to enhance efficiency, patient access, and financial performance.
Qualifications
- Required:
- Bachelor degree in relevant field or equivalent combination of education and relevant experience.
- 3-years experience coordinating or managing day-to-day dental clinical operations, scheduling, and workflows.
- Successful completion of a CODA accredited dental assistance program or one year of full-time equivalency chairside assistant experience assisting in four-handed method of dentistry.
- Current DANB Dental Assistant Certification.
- Within six months of hire, current DANB Certified Orthodontic Assistant (COA Exam).
- Within six months of hire, expanded Function Dental Assistant (EFDA Level 1).
- Current certificate of registration to practice as a dental assistant issued by the Iowa Board of Dental Examiners (QDA).
- Current Iowa certificate of proficiency in dental radiography. (QDA)
- Five years of experience assisting in the four-handed method of dentistry beyond the educational requirements for this position.
- Exceptional written, verbal, and interpersonal communication skills.
- Demonstrated organizational skills and ability to multi-task.
- Extensive experience with electronic health records (e.g. axiUm, Epic, etc.).
- Supervisory experience to include performance review/management, conflict resolution, and leading teams in a clinical environment.
- Desirable:
- Experience supporting business office functions/revenue cycle to include knowledge of prior authorizations.
- Experience with healthcare regulatory compliance (HIPAA, OSHA, etc.).
- Demonstrated experience with clinical digital imaging systems (e.g. miPacs, Dolphin, etc.).
- Demonstrated experience with intraoral scanning and trouble shooting.
- Experience with children/adolescents.
- Experience working with individuals with craniofacial anomalies and/or special needs.
Pay
$75,596 to commensurate (Pay Grade: 5A)
Schedule
Monday – Friday, 8:00am – 5:00pm
May require occasional overtime.
Work Location
On-Site