Support Services Associate I

Summary

Prepare routine letters, answer multi-line phone system, data entry, interacts with patients/public, make appointments, collect fees, and direct clients to the appropriate staff.

Responsibilities

• Route and direct the public to the right and correct information
• Prepare routine letters, labels and other appropriate material
• Maintain medical records and files
• Collect and record fees obtained to ensure completeness and accuracy
• Enter information from the Patient Encounter Forms (PEF) Outcome or Assessment Information Set (OASIS)
• Generate and issue Woman Infant and Children (WIC) vouchers
• Request and review routine reports
• Order inventory and office supplies
• Gather information from patients and insurance
• Use the Environmental Health Management Information System (EHMIS)
• Provide certificates for services rendered in environmental
• Generate and issue all permits and applications
• Request and reviews relevant reports for completeness
• Complete forms containing all pertinent information for processing

Requirements

• High School Diploma or GED
• No prior experience required

Additional Qualifications

• The entry level incumbent would participate in on the job training programs to become knowledgeable regarding the Patient and Community Health Services Reporting and Billing Procedures (PSRS)
• Receives ongoing trainings
• Applicants and employees in this classification may be required to submit to a drug screening test and background check according to the agency's policies
• Probationary period of 6 months

Schedule

Full time

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