Support Services Associate

About the role

Supports the daily operations of a Loretto site. Duties may include either housekeeping and/or dining services tasks. Provides the highest degree of service in the dining and cleaning functions. Maintains assigned areas in a clean and sanitary fashion as directed by a supervisor.

Responsibilities

• Maintains the facility and the environment in a clean, safe and orderly manner for resident comfort and convenience.
• Cleans furnishings, fixtures, windows, mirrors, appliances (refrigerators, cabinets, stoves, etc.) and heating/cooling units in resident apartments, living/recreational areas, offices, bathrooms and entrance/exit areas.
• Cleans floors and carpets by vacuuming, sweeping, dusting, damp/wet mopping, stripping, waxing, buffing and disinfecting.
• May organize closets and drawers.
• Makes beds and straightens residents' apartments, as needed.
• Handles clean and dirty linen appropriately.
• Sets up “CAUTION” or safety signs properly prior to performing such duties.
• Uses proper cleaning/disinfecting solutions and stores per policy.
• Disposes of waste/trash (recyclables, regulated medical and regular) into proper containers. Relines containers as appropriate with plastic liners.
• Ensures the dining area and kitchen are maintained in a clean and sanitary condition.
• Loads soiled dishes, trays and other ware into wash machine. Removes after proper cleaning; inspects and stores in designated location(s).
• Maintains assigned areas according to schedule.
• Maintains kitchen cleanliness. Discards old food per policy/procedure.
• Cleans microwave and other equipment or appliances after use.
• Stores cleaned items in proper areas.
• Delivers room service trays.
• Retrieves dining services deliveries and shipments, and stores supplies accordingly.
• Accompanies vendors for deliveries.
• May assist with serving duties as required.
• May clean the dining room, including tables, chair and floors.
• May assist with special event or celebration set ups and take downs.
• Reports all unsafe/hazardous conditions, defective equipment, damage to fixtures, etc. to Supervisor promptly.
• Assures that work areas are clean and free of equipment and supplies before leaving such areas on breaks and at the end of the workday.
• Replenishes supplies (food, toilet tissue, paper towels, soap and can liners) in assigned work areas on a regular or as necessary basis.
• Follows work/cleaning schedules as outlined for the respective shift/area.
• Keeps work areas free of hazardous objects such as protruding mop/broom handles, etc. and assures that all cleaning supplies and equipment are stored in a safe manner as instructed during the work period, and also when ending the work shift.
• Observes all safety precautions as instructed (universal precautions, isolation procedures, chemical labeling etc.).
• Provides excellent customer service in all interactions with residents, visitors, and staff.

Job expectations

• Promotes and role models the mission, values, vision and strategic goals of Loretto in all interactions with staff, peers, residents, family members, vendors and visitors.
• Treats people with dignity, professionalism and kindness.
• Demonstrates excellent internal and external customer service skills such as friendly greeting, making eye contact, listening attentively, responding in a timely manner, showing respect and empathy and acting as a role model for staff and peers.
• Demonstrates excellent work attendance, reliability and work ethics. Arrives at facility on time for assigned shift and prepared to work.
• Attends and actively participates in required meetings and training sessions including reorientation.
• Complies with established policies, procedures, and codes of conduct at all times (e.g., dress code policy).
• Adheres to all health and safety requirements, regulations, policies and procedures. Practices and teaches safety awareness. Identifies and reports or corrects any possible safety or environmental issues.
• Understands all HIPAA and other compliance & regulatory requirements associated with their role, including completion of required internal or external training/certifications.
• Performs a variety of related duties as assigned.

Qualifications

• High school diploma, GED, or ability to pass a written TABE test.
• Ability to read, write and understand the English language.
• Ability to follow simple verbal and written directions.
• Excellent customer service skills.
• Ability to stand for 8 hours or duration of shift.
• Ability to use any of the following: mops, buckets, cleaning solutions, vacuum cleaners, utility carts, floor cleaning machines, wet/dry vacuums and any other equipment used in the ordinary pursuit of the department objective.

Physical requirements

• Ability to stand for 8 hours or duration of shift.
• Ability to lift up to 50 lbs.
• Ability to frequently stand, walk, push, pull, lift, grasp, climb, balance, stoop, kneel, crouch, reach, talk, hear, see and perform repetitive motions.
• This may include moving light furniture.

Pay & benefits

Pay range: $19.42 - $19.76 / hour

• Excellent medical, dental, prescription and vision insurance
• Disability coverage
• Tuition Reimbursement Program
• 401(k) Retirement/Pension Plans
• Discounted Gym Membership
• Paid Time-Off Accrual
• Fun events for employees
• Convenient locations with free parking
• Employee Coaches - to help you achieve life goals
• Diaper Assistance Program
• Opportunity for career growth and movement within 19 sites