Support Planner

About the role

This is entry level professional work responsible for advocating, counseling, assessing, developing, and providing community liaison/social service assistance to individuals interested in the Medicaid Home and Community Based Services Programs (Community Options, Community First choice, Community Personal Assistance Services, Money Follows the Person) and long-term care options. The incumbent may be required to work occasionally on some evenings or weekends. Work is performed and evaluated under close supervision of the Program Manager.

Responsibilities

• Provide professional social/work/case management services to individuals seeking enrollment in one of the Medicaid Home and Community Based Programs (Community Options, Community First Choice, Community Personal Assistance Services, Money Follows the Person)
• Support Planners will provide program education on the Medicaid programs eligibility, and application/enrollment process
• Provide options counseling to nursing home residents and their guardians/family members interested in learning about services and support in the community specifically related to Medicaid programs
• Provide ongoing case management services to include evaluation of the individuals’ need/medical assessment, assistance with development of care plans utilizing a person-centered approach
• Conducting quarterly visits to monitor and ensure that the services are being provided in accordance with the plan of service, program policies and procedures
• Make appropriate referrals for community resources based on client need, identifying Waiver and non-Waiver services
• Provide assistance to nursing home residents interested in transitioning to a community setting
• Assist with identifying affordable housing options and addressing housing related barriers
• Establish and maintain participants' information and case records in the Program database and ensure that all information is current and updated
• Preparing case notes and other reports are required
• Collaborate with local Health Department, Dept of Social Services, Maryland Dept of Health and other community organizations concerning the operation of the Program and its participants

Qualifications

• Minimum Qualifications: Bachelor's Degree from an accredited college or university in Business or Public Administration, Social Service, Sociology, Psychology, or a closely related field.
• Responsible work experience which includes coordination of group activities, preferably including work with disadvantaged individuals.
• Must possess and maintain a valid Class C driver's license.
• An equivalent combination of education, experience and training which provides the required knowledge, skills and abilities may be considered.

Preferred Qualifications

• 4-year degree or higher to include at least 2 years of case management experience working with older adults and/or individuals with differing abilities.
• Knowledge of Medicaid and Medicaid related services and/or Disabilities related services.

Examples of Work

Examples of Work Include:

• Provide professional social/work/case management services to individuals seeking enrollment in one of the Medicaid Home and Community Based Programs (Community Options, Community First Choice, Community Personal Assistance Services, Money Follows the Person)
• Support Planners will provide program education on the Medicaid programs eligibility, and application/enrollment process
• Provide options counseling to nursing home residents and their guardians/family members interested in learning about services and support in the community specifically related to Medicaid programs
• Provide ongoing case management services to include evaluation of the individuals’ need/medical assessment, assistance with development of care plans utilizing a person-centered approach
• Conducting quarterly visits to monitor and ensure that the services are being provided in accordance with the plan of service, program policies and procedures
• Make appropriate referrals for community resources based on client need, identifying Waiver and non-Waiver services
• Provide assistance to nursing home residents interested in transitioning to a community setting
• Aid in identifying affordable housing options and addressing housing related barriers
• Establish and maintain participants' information and case records in the Program database and ensure that all information is current and updated
• Prepare case notes and other reports are required
• Collaborate with local Health Department, Dept of Social Services, Maryland Dept of Health and other community organizations concerning the operation of the Program and its participants