Support Medical Assistant (Hybrid)

About the role

The Support Medical Assistant at Herself Health plays a crucial role in providing clinical, clerical, and technical support across multiple clinics. This position is essential for maintaining smooth clinic operations and ensuring high-quality care for patients.

Responsibilities

• Adapt quickly to new environments and workflows
• Collaborate with clinic and nurse teams to ensure seamless patient care during transitions
• Ensure proper documentation of work activities
• Schedule patient appointments and assist with portal setup and patient education
• Support chronic disease management and population health initiatives, including outreach to patients for follow-up care
• Transmit prescription refills or referrals
• Lab and imaging outreach to patients
• Care coordination with outside agencies, health systems, pharmacies, and/or patients
• Provide patient direction per provider/nurse discretion
• Manage Electronic Medical Records inbox

Requirements

• Completion of an accredited Medical Assistant Certification program is required or MA diploma
• High level of professionalism and confidentiality
• Highly organized and detail-oriented
• Remote experience preferred
• MA with 5+ years’ experience
• Ability to work remote and problem solve technical problems
• Ability to work effectively in an innovative, fast-paced environment

Qualifications

• Good standing within the organization (no formal warnings or performance improvement plans active on employee file)
• Passage of the pre-employment drug screen and background check
• Eligibility to work in the US with proof of citizenship or permanent residency

Skills

• Adaptable
• Team-oriented
• Customer-first mindset

Benefits

• Flexible work schedule
• Hybrid work arrangement with most working hours remote but in-clinic time required
• Competitive compensation dependent on experience

Pay

Compensation is dependent on experience.

Schedule

Variable, Monday – Friday, 9-hour shifts with an hour lunch.