Support Lead Part Time

About the role

At Five Below, our growth is driven by associates who embrace our purpose: creating an amazing experience where life is way better when you can Let Go & Have Fun with the newest, coolest stuff at unbeatable prices. With over 20,000 associates, Five Below thrives on a culture defined by The Five Below Way—our values and behaviors that inspire big ideas, super energy, and passion, making this a WOWplace to work.

Responsibilities

• Ensure all crew members deliver exceptional customer service through personal interaction, creating a fast, friendly checkout experience.
• Train crew on the B.E.S.T. customer service model to guarantee every guest has a positive experience.
• Oversee daily store associate activities, ensuring effective performance and excellent customer service.
• Assist with receiving, unpacking, and organizing new stock to ensure quick and efficient placement on the sales floor.
• Act as Manager on Duty when needed, taking full responsibility for store operations, staff management, and resolving urgent issues.
• Manage store opening and closing procedures, including securing cash, locking doors, setting alarms, and ensuring smooth daily operations.
• Support onboarding and ongoing training of associates, teaching store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by optimizing merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising and inventory recovery procedures.
• Perform store maintenance tasks, such as taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Additional responsibilities as assigned by the Store Manager based on store needs.

Requirements

• High school graduate or equivalent; college experience preferred.
• Minimum of 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask and think creatively.
• Ability to maintain composure under pressure.

Essential Job Functions

• Frequently operate a cash register.
• Frequently move merchandise weighing up to 25 lbs and place/remove items at heights of 5-10 feet.
• Frequently ascend/descend ladders to retrieve and stock merchandise.
• Frequently kneel, bend, twist, and stoop in the stock room and on the sales floor.
• Frequently communicate with customers, managers, and coworkers in person, by telephone, and via email.
• Frequently move across the sales floor and between the sales floor and stock room.
• Work a flexible schedule, including days, evenings, weekends, overnights, and potential travel as required by business needs.
• Identify and interpret email and print instructions for merchandise layouts, schedules, and standard operating procedures.
• Remain in a stationary, upright position for 80% of the time.
• Must be at least 18 years old and able to perform all essential job functions in compliance with applicable laws.

Benefits

Explore our benefits site to discover health coverage, financial and personal wellness support, and more. Visit benefits.fivebelow.com/public/welcome for details.

Pay

Starting at $15.50 per hour.