Support Lead

Key Responsibilities

• Technical Support & Troubleshooting
• Drive the adoption of modern Microsoft tools
• Develop and maintain Power Apps
• Generate reports and dashboards
• Lead the imaging, configuration, and deployment of laptops
• Maintain and enforce laptop provisioning standards
• Set up and maintain conference room technologies
• Create and deliver user-friendly documentation and training
• Facilitate onboarding sessions and ad-hoc training workshops
• Document recurring issues and resolutions
• Identify opportunities for support automation

Required Qualifications

• 5+ years in IT support or help desk roles, with at least 2 years in a senior or escalation-level capacity.
• In-depth knowledge of Microsoft 365, Windows OS, and endpoint management tools (Intune, SCCM, etc.).
• Experience provisioning laptops using Autopilot or manual imaging techniques.
• Hands-on experience supporting conference room equipment, AV systems, and remote collaboration tools.
• Proficiency in Power Apps and reporting via Power BI, Excel, or similar.
• Strong communication, interpersonal, and customer service skills.

ValueMomentum

Founded in 2000 with the core belief that impactful change comes from deep commitment, ValueMomentum specializes in delivering measurable results across the P&C value stream. For more than 25 years, we have empowered more than 100 carriers to reimagine their businesses with AI and emerging technologies, navigate market shifts, unlock speed to value, and become future-ready. We help insurers in the US, Canada, and Europe stay ahead with sustained growth and high performance to enhance stakeholder value and foster resilient societies. For more information, visit ValueMomentum.

We are an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. We make all employment decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

We at ValueMomentum offer you a congenial environment to work and grow in the company of experienced professionals. Some benefits that are available to you are:

• A competitive compensation package.
• Career Advancement: Individual Career Development, coaching and mentoring programs for professional and leadership skill development.
• Comprehensive training and certification programs.
• Performance Management: Goal Setting, continuous feedback and year-end appraisal. Reward & recognition for the extraordinary performers.