Support Lead

At Five Below, our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say “yes” to the newest, coolest stuff! With over 20,000 associates, Five Below is a unique workplace where culture, values, and The Five Below Way inspire big ideas, super energy, and passion—making it a WOWplace to work.

Responsibilities

• Ensure all crew members are Wowing the Customer through personal contact and a fast, friendly checkout experience.
• Train the crew on the B.E.S.T. customer service experience.
• Oversee daily activities of store associates, ensuring effective performance and excellent customer service.
• Assist with receiving, unpacking, and organizing new stock to place items efficiently on the sales floor.
• Act as Manager on Duty when needed, taking full responsibility for store operations, staff management, and customer service.
• Manage the entire process of opening or closing the store, including securing cash, locking doors, setting alarms, and ensuring smooth operations.
• Support onboarding and ongoing training of associates on store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by optimizing merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Additional responsibilities as determined by the Store Manager based on store needs.

Requirements

• High School Graduate or equivalent; college experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and maintain composure under pressure.
• Creative thinking and problem-solving skills.

Essential Job Functions

• Frequently operate a cash register.
• Frequently move merchandise weighing up to 25 lbs and place/remove items at heights of 5-10 feet.
• Frequently ascend/descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop in the stock room and on the sales floor.
• Frequently communicate with customers, managers, and coworkers in person, by telephone, and via email.
• Frequently move across the sales floor and between the sales floor and stock room.
• Work a flexible schedule, including days, evenings, weekends, and potential overnight shifts or travel as required.
• Identify and discern email and print instructions regarding merchandise layouts, schedules, and standard operating procedures.
• Remain in a stationary, upright position for 80% of the time.
• Must be at least 18 years old and able to perform all essential job functions in compliance with applicable laws.

Benefits

Explore our benefits site to discover health coverage, financial and personal wellness support, and more: benefits.fivebelow.com/public/welcome.

Pay

Starting at $15.50 per hour.