SUPPORT - FRONT OF HOUSE

About the Role

You will play an important part in the daily success of the tasting room. As the face of pFriem, you’ll utilize your excellent customer service skills and shining personality in an award-winning taproom while working in a world-class brewery with a great company culture and above-market pay and benefits.

Responsibilities

• Promptly greet guests as they enter the tasting room in a warm and authentic manner.
• Add guests to the waitlist and direct them to the waiting areas.
• Manage the waitlist proficiently, providing accurate quote times, assign parties on the waitlist to tables, and effectively rotate the seating of guests between sections.
• Seat guests at tables, providing menus and answering initial questions.
• Deliver food orders from the kitchen to customers’ tables rapidly and accurately, in accordance with safety standards.
• Assist the serving staff with table setting, bussing, and resetting tables.
• Answer phone calls and guests’ questions.
• Maintain thorough knowledge of the food and beer menus.
• Communicate guest and taproom needs with front-of-house and back-of-house staff.
• Communicate to management about guests’ feedback or requests.
• Engage with guests throughout their visit.

Qualifications

• Ability to provide excellent customer service in a fast-paced environment.
• Positive attitude and ability to work well under pressure with all tasting room staff.
• Self-motivated; able to look for additional tasks during slow times.
• Able to work in a standing position for long periods of time.
• Able to safely lift and easily maneuver trays of food or glassware, when necessary.
• Maintain a clean, organized, and professional workspace and environment.
• Willing to follow instructions and ask questions for clarification if needed.
• Able to work in a consistently busy restaurant environment.
• Be available and reliable to work, and be consistently on time.

About the Team

We are a passionate group who takes our work seriously but ourselves not too seriously. Our team is made up of highly talented individuals not only in their jobs but also their hobbies and personal pursuits. Whether it’s enjoying shift beers with the crew or experiencing the PNW outdoor scene with co-workers, the pFriem team is warm and welcoming with a strong bond over beer. We promote from within, so there is opportunity for career advancement.

About the Location

You get to work in one of the most stunning locations in the PNW! pFriem is located at the Hood River Waterfront Park with epic views of the Columbia River Gorge. Mt. Hood is a short drive from town where you can recreate all year long. You’ll be surrounded by a Gorge community that thrives with local purveyors and people passionate about beer, food, the outdoors, and its people.

Benefits

• Paid Time Off and Sick Time.
• A monthly Tasting Room credit good for meals, beer, and merchandise.
• Discounts in our Tasting Room for meals, beer, and merchandise.
• Sabbatical after every 5 years of employment.
• Employee Assistance Program.
• Company-wide outings.
• Paid time off to volunteer for local charities and non-profits.