Support Engineer Tier 2 - Great Falls

Job Summary

This is a work-from-home position, ONLY in the Great Falls area, as client on-site visits in the area are required. We are a fast-paced company that offers IT support services to businesses located across Western Montana.

Responsibilities

• Diagnose and troubleshoot IT issues for clients
• Document IT-related information
• Provide friendly and efficient customer service to end-users
• Work with the IT team to improve overall IT results for clients
• After hours emergency support via the on-call rotation

Qualifications

• Problem solver
• Positive attitude
• Ability to work under pressure
• Attention to detail
• Customer service quality assurance
• Professional appearance and approach to work
• Intermediate and/or advanced desktop operating system support skills
• Intermediate and/or advanced workstation peripheral support skills
• Intermediate and/or advanced server operating system skills
• Intermediate and/or advanced networking skills
• Intermediate and/or advanced overall troubleshooting skills

Benefits

• Rich and flexible medical/dental with a Health Savings Account option
• Paid vacation, sick and holiday time
• Retirement: 401k with 4% match and discretionary profit sharing
• Certification assistance & continuing education benefits
• Cell phone reimbursement
• Personal IT purchasing employee discount
• Team bonding events
• Work-life balance/flexibility

Pay

$25-29/hr DOE

Schedule

8am-5pm Monday-Friday, Occasional On-Call Position