Support Engineer, Security Integrations Group (SIG)
Description
Alexa Worldwide Physical Security (PhySec) apart of Amazon's Worldwide Operations Security (WWOS) is looking for a highly motivated, detail oriented individual to provide application support, troubleshooting, and customer issue resolution for the Security Integrations Group (SIG).
Key job responsibilities
- Day-to-day support operations of a fast-paced complex distributed physical security infrastructures
- Responding to telephone, ticket and e-mail requests in a professional, efficient manner
- Performing various programming and technical project / administrative related activities on the security systems
- Following standard procedures for proper escalation of issues to the appropriate teams
- Reviewing and recommending logical and technical design as defined by documented standards
- Documenting knowledge in the form of knowledge base Wiki articles
- Able to work shifts that include holidays and weekends
- Participating in an on-call rotation
Who Thrives Here
- Problem solvers who love diagnosing and fixing complex technical issues under pressure
- Customer-obsessed engineers who take pride in rapid, high-quality service delivery
- Self-starters who can prioritize competing demands and manage their time effectively
- Collaborators who communicate clearly across time zones and teams
- Lifelong learners who are energized by mastering new systems and technologies
- Ready to Protect What Matters?
About The Team
Security Integrations Group (SIG), a part of Worldwide Physical Security (PhySec), is primarily an engineering team for Amazon's physical security systems across the globe, but also participates in the design, development, deployment, and project management aspects of these systems. SIG provides 24/7 customer support for physical security systems. SIG provides 24x7 support via support engineering teams based in North America, Australia, and Europe. Engineers are available in-office at all times. Our team’s mission is to lead and unify Amazon's physical security capabilities worldwide by setting strategic frameworks, standards, and processes that enable regional physical security teams and support functions to protect Amazon's end-to-end supply chain.
Basic Qualifications
- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
Preferred Qualifications
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON