Support Engineer - Microsoft Dynamics 365 Business Central - Piscataway, NJ - Open Positions
About the role
FOCO Team Beans/Forever Collectibles (FOCO) is a global leader in officially licensed sports and entertainment merchandise. FOCO proudly holds licenses across all major professional sports leagues, including the NFL, MLB, NBA, NHL, MLS, and NCAA, along with a growing portfolio of entertainment and character-based brands. Our product portfolio spans apparel, accessories, footwear, home goods, collectibles, and novelty items—supported by a robust global supply chain and a fast-growing eCommerce and retail presence. We are committed to building a high-performing, technology-driven workplace that empowers our teams and optimizes operations. FOCO is seeking a Microsoft Dynamics 365 Business Central Support Engineer to join our in-house IT team at our Piscataway, NJ headquarters. This role will serve as a critical technical resource supporting day-to-day ERP operations across Microsoft Dynamics 365 Business Central. The ideal candidate will partner closely with Accounting, Finance, Inventory, Operations, and Warehouse teams to ensure system reliability, data integrity, and continuous process improvement. This is a hands-on role focused on ERP support, troubleshooting, optimization, training, and operational excellence within a fast-paced retail and distribution environment.
Responsibilities
- Serve as the primary point of contact for end users regarding Business Central support issues.
- Troubleshoot functional and operational issues across Finance, Inventory, Warehouse, Purchasing, and Order Management modules.
- Diagnose root causes including GL impacts, inventory discrepancies, and transaction errors.
- Monitor ERP performance and escalate technical issues when necessary.
- Ensure master data accuracy and transaction integrity across the ERP environment.
- Configure, maintain, and optimize core Business Central modules including General Ledger, Accounts Payable/Accounts Receivable, Sales & Purchase Order Processing, Inventory & Warehouse Management, Banking, Fixed Assets, Intercompany & Consolidation.
- Support workflow improvements, testing, configuration updates, and minor enhancements.
- Manage role-based security permissions and user access controls.
- Assist in evaluating licensing usage and system functionality improvements.
- Create and maintain SOPs, user guides, and technical documentation.
- Train new users and provide ongoing support to improve ERP adoption and efficiency.
- Recommend workflow and reporting improvements based on operational feedback.
- Support ERP upgrades, enhancement projects, and operational initiatives.
- Collaborate with cross-functional teams on process optimization and automation opportunities.
- Stay informed on Microsoft Dynamics 365 Business Central updates and industry best practices.
- Identify opportunities to improve reporting, operational workflows, and system performance.
Requirements
- 3+ years of ERP support, implementation, or Business Central/NAV experience.
- Experience supporting Microsoft D365 Business Central (BC) or Dynamics NAV environments.
- Experience supporting post-implementation ERP environments and end-user support.