Support Engineer - Industrial Water Treatment

About the role

Solenis is a leading global provider of water and hygiene solutions, offering a broad portfolio of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and advanced monitoring, control, and delivery systems. Headquartered in Wilmington, Delaware, the company operates 78 manufacturing facilities worldwide and employs over 23,000 professionals across more than 160 countries. This Support Engineer position serves the Pulp and Water division in the New Hampshire/Maine territory.

Responsibilities

• Perform routine testing and monitoring at customer sites, including data entry and contribution to service report preparation
• Interface with customers to understand issues with chemicals or equipment
• Manage product inventory at customer sites, including deliveries to process units and offloading to customer tanks
• Adjust chemical feed levels to meet optimal chemical performance based on routine testing and monitoring
• Deliver chemicals and compile trial data at customer sites
• Alert the site manager of any problems or opportunities with the customer and begin troubleshooting issues
• Conduct expanded testing of process variables to identify dosage improvements or mechanical impacts
• Spec out, set up, maintain, and troubleshoot monitoring and feed equipment
• Work with the site team and customers to ensure optimal program performance
• Conduct lab testing, repair and install chemical feed equipment, input data into Excel, manage inventory control, perform chemical transfers, and maintain positive customer (mill personnel) relationships

Requirements

• Bachelor's degree in Science or other technical degree (experience considered in lieu of degree)
• Ability to solve complex and non-routine technical problems
• Strong relationship management skills
• Industry and customer literacy, or ability to quickly learn industry and Solenis technologies
• Drive for results; proactively addresses complex issues
• Fluency in Microsoft Office (Word, Excel, and PowerPoint)
• Must pass a criminal background check, drug screen, and physical
• Valid driver's license and clean motor vehicle record

Benefits

• Continuous professional development with many opportunities for growth
• Three weeks of vacation, additional floating holidays, and sick time
• Competitive base salary, incentive plan, and annual merit increases
• 401(k) with company match
• Company vehicle, laptop, and phone
• Comprehensive benefits including medical, dental, vision, and 401(k)

Pay

The expected compensation range for this position is between $70,250.00 and $103,026.00 plus discretionary bonuses. Exact compensation may vary based on skills, experience, and other factors permitted by law.