Support Engineer

Role: Help Desk Support Engineer providing technical assistance to end-users. Responsibilities Troubleshoot software issues, resolve access problems, and support IT management tools such as JIRA and GitLab.Establish workflows for tracking SLA adherence with automated notifications and escalations.Conduct quarterly reviews of ticket resolution performance and recommend process improvements. Qualifications & Skills Associate’s degree in IT, Computer Science, or 3+ years of relevant experience.Experience resolving user access and software issues, providing remote support, and delivering user training.Proficiency with IT help desk ticketing systems, cloud applications, and incident response.Strong customer service and documentation skills.Desired certifications include CompTIA A+, ITIL Foundation, and Microsoft Modern Desktop Administrator. Additional Info: Remote work with reliable internet, quiet workspace. No clearance required. Salary range: USD 41,852 - 77,723 annually.