Support Enforcement Aide

Location: Community Service Center, 616 America Ave NW, Bemidji, MN

Job Type: Full Time

About the Role

Beltrami County is creating an eligibility list for a full-time, benefited Support Enforcement Aide to work in our Child Support Office. The successful applicant will support a team of two Child Support Specialists, performing skilled administrative work related to child support enforcement, including intake, location, order initiation, monitoring, and related tasks. Work is performed under the supervision of the Economic Assistance Program Manager - Child Support.

Preferred hiring salary range is $23.22 to $25.36 per hour with a full range of $23.22 to $29.40 per hour. Placement depends on qualifications, internal equity, market conditions, and applicable policy guidelines.

Responsibilities

• Reviews and processes intake referrals; verifies that information is complete and accurate.
• Attempts to locate absent parents through telephone contacts and various information system resources.
• Contacts employers to implement and monitor income withholding and medical support enforcement orders.
• Explains procedures and policies to clients and responds to inquiries from employers, attorneys, and outside government agencies.
• Maintains and monitors case records with child support staff; keeps contact, employment, insurance, and related information current; tracks individual cases manually when requested.
• Attends required training on new policies, procedures, and technology updates.

Requirements

• High School Diploma or GED.
• One year of work experience with an agency or business providing client/customer benefits or services.
• Valid driver’s license.
• Ongoing job-related training.
• Employment offer contingent upon successfully passing a background check and drug screening.

Skills & Knowledge

• General knowledge of child support programs and procedures.
• General knowledge of the principles and practices of public social service organizations.
• Skill in verbal communication.
• Ability to analyze facts and exercise sound judgment in arriving at conclusions.
• Ability to communicate complex ideas effectively, orally and in writing.
• Ability to prepare clear and concise reports.
• Ability to establish and maintain effective working relationships with clients, associates, legal and court professionals, and the general public.

Physical Requirements

• Occasional exertion of up to 10 pounds of force.
• Regularly requires sitting, speaking or hearing, using hands and fingers, reaching with hands and arms, and repetitive motions.
• Occasionally requires standing, walking, stooping, kneeling, crouching or crawling, pushing or pulling, and lifting.
• Standard vision requirements.
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
• Hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications.
• Work requires preparing and analyzing written or computer data, operating machines, and observing general surroundings and activities.
• No exposure to environmental conditions.
• Work is generally in a moderately noisy location (e.g., business office, light traffic).

Benefits

A wide variety of benefits are available to Beltrami County employees. Visit the Employee Benefits Summary under the Careers menu for more information.

Pay

$23.22 - $29.40 hourly