Support Desk Engineer
Kidwell · Lincoln, NE · 5 days ago
Information TechnologyFull-time
What You’ll Do
- Provide the first line of technical support to Kidwell’s clients and staff
- Perform customer service duties, including remote, telephonic, and onsite support
- Respond to inquiries from users and help resolve both software and hardware problems
- Assist in scheduling and dispatch of technicians and engineers
- Aid in diagnosing technical Tier 1 support issues in a timely manner
- Aid in maintaining documentation for internal and external networks
- Deploy PC’s and other IT equipment, as needed
Position Requirements
- Bachelor’s or Associate’s Degree in related field or equivalent experience required
- 2+ Years Service Desk experience or equivalent troubleshooting experience
- CompTIA A+ , Microsoft MTA preferred, but not required
Benefits
- Competitive salary
- Career development potential
- Health, dental, life, and disability insurance
- Paid vacation, holidays, sick leave, flexible scheduling, maternity/paternity leave, clothing allowance, and 401k with company match