Support Coordinator - C&A Developmental Services
About the role
Our Organization Since 1971, the Hampton-Newport News Community Services Board has provided the highest quality of behavioral health services to residents of the cities of Hampton and Newport News, Virginia, offering a comprehensive array of programs for both children and adults living with mental illness, developmental disabilities, and/or substance use disorders.
Core Responsibilities
The Support Coordinator for Child & Adolescent Developmental Services ensures continuity of care for children and adolescents with intellectual and developmental disabilities by coordinating services and supporting informed, person-centered decisions. Key responsibilities include developing individualized, person-centered plans; connecting clients and families to appropriate providers and community resources; monitoring service delivery and progress toward outcomes; advocating for needs across systems; and supporting community integration across medical, educational, vocational, and recreational domains in alignment with discharge protocols.
Required Qualifications
- Bachelor’s degree in Human Services, such as Social Work, Psychology, or Counseling
- One (1) year of experience in support coordination services with the assigned population
A Typical Day
Your day is primarily onsite working within a collaborative, professional team environment focused on service excellence and empathetic care. You’ll balance scheduled touchpoints with families and providers with time to update records, review plan milestones, and prepare for upcoming meetings. Throughout the day, you’ll navigate a fast-moving service landscape—shifting between problem-solving, coordinating next steps, and ensuring families have clear, practical information to make informed choices. You’ll also spend focused time tracking progress toward outcomes and confirming that supports remain aligned as needs change, helping maintain steady momentum toward successful transitions and discharge goals.
Benefits
- Medical, Dental, and Vision coverage
- Life Insurance
- Flexible Spending Account (FSA)
- Annual & Sick Leave
- 11 paid holidays
- Participation in the Virginia Retirement System (VRS)
Pay and Schedule
Annual Salary: $50,604, Work Schedule: M-F 8:30a - 5:00p