Support Associate - White House Black Market

Functional Responsibilities

• Operational Excellence: Processes merchandise, ensures items are properly stored, ticketed, and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Supports Product Focus: Ensures new products are properly merchandised and represented in a timely manner.
• Administrative Tasks: Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Completes store-to-store transfers and Locate requests accurately and timely.
• Visual Merchandising: Ensures the visual packet materials, props, and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Supports Pricing Changes: Participates in pricing changes and markdowns. Alerts store management to cash supply needs.
• Assists with Visual Directives: Assists with boutique cleanliness and organization, assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.
• Customer Service: Models, supports, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.

Qualifications

• Previous stock or cashier experience preferred
• Must be 16 years of age or older
• Excellent communication skills
• Excellent customer service skills
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to learn or adapt to technology provided by the company
• Ability to work the majority of the shift standing
• Ability to work quickly and within strict timelines
• Ability to demonstrate teamwork
• Able to communicate with customers, Associates, and Management; wear / communicate with headset
• Able to work a flexible work schedule, including nights, weekends, and holidays

Physical Requirements

• Constant Walking/Standing: 67-100% of 8-hour shift
• Occasional Lifting: up to 50 lbs. - 1-33% of 8-hour shift
• Frequent Climbing: 34%-66% of 8-hour shift