Support Associate - Part Time

Job Summary

At Belk, we aim to reimagine the department store. As a Support Associate, you'll provide exceptional customer service, display enthusiasm for retail and fashion, adapt to changes efficiently, continuously learn about Belk's merchandise, and stay informed about industry technology. You'll ensure new receipts are merchandised to align with Belk's brand, appeal to customers, and encourage purchases. You'll work closely with a team committed to serving customers effectively.

Job Functions

• Proactively greet and engage customers warmly and with a smile
• Support the store to meet or exceed its customer service goals
• Handle each customer transaction professionally and friendlily
• Thank each customer by name after a purchase
• Offer assistance to customers proactively and without prompting
• Use suggestive selling techniques with all customers
• Meet or exceed solicitation goals for Belk credit rewards program
• Meet or exceed clienteling goals, where applicable
• Understand Store Assortment (for assigned department), as well as inventory available at other stores and on belk.com
• Use mobile devices to complete a sale (where applicable)
• Use digital computer-based point-of-sale and other digital technology to enhance the customer shopping experience
• Use the Belk App and inform customers about the Belk App to enhance their shopping experience
• Use the Belk website to look up merchandise and complete in-store orders for customers
• Work professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks
• Maintain Belk professional dress standards and appearance
• Maintain floor and stock areas consistent with store standards
• Support the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner and stored in a place that does not obstruct customer access to the department
• Follow the ROCC the Dock process
• Ensure timely set-up including signage for promotional events
• Follow procedures for all systems including counts, markdowns, re-tickets, and inventory control
• Comply with store policies including, but not limited to those concerning attendance and tardiness
• Accept additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager
• Assist Operations teams with all non-sell duties as assigned by Sales Team Manager

Education / Experience Requirements

• No formal education required
• Experience in retail preferred

Knowledge / Skills Requirements

• Excellent communication skills
• Ability to use and learn industry technology (preferred)

Physical Requirements

• Physical ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone, and other related business equipment
• Hand manipulation to remove sensor tags
• Ability to push/pull 100-500 pounds when moving stock carts
• Task demands vary in each department due to different types of merchandise
• Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes