Support Associate I

Job Description

Join our Team as a Support Associate I! As a member-focused credit union, we’re looking for new team members who have a desire to help others. Whether empowering people to reach their goals in person or behind the scenes, our employees share a commitment to creating meaningful relationships with our members and community. We’re also a fun place to work, and we offer competitive pay, professional development, and great benefits!

To learn more about SELCO, view the full position description, and apply, please visit https://www.selco.org/join/careers!

Position Details

• Full-time non-exempt Support Associate I role
• Work onsite at the Corporate Headquarters in Springfield, Oregon
• Eligible for in-office work arrangements only
• Work schedule: Monday through Friday, 8am to 6:30pm

Compensation

• Base Salary: $22.90 to $33.60 per hour
• Candidates who pass the Spanish language assessment may earn an additional $1-$2 per hour
• Monthly incentives ranging from $5.00 to $75.00 per sold product/service
• Annual incentive based on company performance, ranging from 0%-12%

Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) retirement plan with guaranteed employer contributions
• Paid time off for personal and volunteer hours, plus 10 paid holidays per year
• Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more

Essential Functions

Process membership, deposit account, and loan applications.

Perform quality control functions and audits to ensure compliance with established procedures, processes, and guidelines.

Effectively communicate exceptions and recommendations.

Promptly resolve exceptions identified through quality control audits and initiate steps to reduce future exceptions.

Required Skills and Abilities

• Exceptional customer service skills by using the GVAL-HI approach to providing service.
• Greet people. Value them. Ask how you can help. Listen. Help them. Invite them back.
• Ability to discover member needs to effectively cross-sell SELCO’s products and services.
• Effective communication and active listening skills through all methods of interaction (e.g., in person, via phone, and in writing).

Required Education and Experience

• High school diploma or equivalent
• At least six (6) months of customer service experience
• Must be bondable