Support Associate

About Us

Built on the foundation of fashion’s most iconic color contrast – White + Black – WHBM inspires independent women to embrace their power and femininity through modern yet timeless styles. We’re proud to be a place for passionate people to learn, grow, and build empowered careers.

About the Role

As a Support Associate, you work both in the back of the house and on the sales floor, managing inventory processes that keep the customer experience running smoothly—processing shipments, moving products from the stockroom, and ensuring everything is where it needs to be. You’re proactive, detail‑oriented, and keep the team informed about inventory needs while upholding brand standards and contributing to a positive team culture.

Responsibilities

• Manage inventory processes: properly intake, store, and ticket merchandise for smooth replenishment on the sales floor.
• Ensure the stockroom is neatly organized and easy to navigate.
• Ensure new products are merchandised and represented on the sales floor in a timely manner.
• Effectively execute product restocking and price changes.
• Maintain a visually inspiring store environment that reflects brand standards.
• Assist store leaders with executing visual directives, including updating floor sets, window changes, visual presentations, and signage placements.
• Deliver a customer‑focused experience that reflects our culture of hospitality.
• Contribute to a positive work environment by embracing teamwork and collaboration.

Requirements

• Passion for our brand, fashion, and empowering confidence.
• Must be at least 18 years old.
• Flexible availability—including nights, weekends, and holidays.
• Team‑player mindset with a high level of ownership and initiative.
• Ability to quickly learn new processes and tools.
• Strong organizational skills.
• Commitment to regular attendance to ensure adequate coverage.
• Ability to bend, reach, stretch for products, maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds.

Benefits

• Optional medical, dental, and vision insurance.
• 401(k) plan.
• Merchandise discounts plus eligibility for discounts at our sister brands.
• Professional development and opportunities for advancement across our brands.
• Community impact through our philanthropic partnerships.
• Availability of these benefits is based on employment type, role, and certain eligibility requirements.

Location: Store 3211 – The Shops at La Cantera – WHBM – San Antonio, TX 78256
Position Type: Regular / Part‑time