Support Associate

Essential Functions

• Handles all tasks in regards to picking up, sorting, and delivering mail.
• Supports the insurance operations through processing of incoming documentation.
• Duplicates, collates, assembles, mails, and distributes materials as instructed.
• Operates equipment to complete daily print of policies and prepare for mailing.
• Understands computer operations and is capable of navigating multiple applications simultaneously and accurately.
• Acts as the backup to the front desk in assisting visitors and answering telephone calls, taking messages, or referring the caller to the appropriate staff.
• Maintains customer files in storage.
• Represents the Company by providing superior internal and external customer service.
• Effectively manages and prioritizes assigned projects and deadlines.
• Manages multiple tasks at once.
• Ensures data quality, accuracy, and timeliness.
• Works with suppliers on ordering products for the operations of the mailroom.

Knowledge, Skills And Abilities

• Knowledge of standard office practices and procedures, and distributing mail.
• Ability to operate equipment necessary to print, assemble, and mail documents, including troubleshooting routine issues.
• Knowledge of telephone etiquette.
• Ability to organize and prioritize work.
• Obtain and utilize sensitive information discreetly and objectively.
• Maintain records, prepare reports and conduct correspondence related to the work.
• Correct English usage, spelling, grammar, vocabulary and punctuation.
• Displays strong interpersonal skills.
• Presents oneself in a positive, professional manner.
• Uses initiative and applies innovative thinking.
• Establishes and maintains effective working relationships in a team environment through written and oral communication.
• Contributes effectively to the accomplishment of Company and department goals and objectives.
• Collections, interprets, and inputs data efficiently and accurately.
• Determines when and how to escalate concerns to the appropriate level of management.
• Utilizes computer and related software effectively.

Qualifications

• Experience and Education:
  • Support Associate: High School Diploma or equivalent and 1 year of related experience; or Associate’s Degree.

Special Requirements, Licenses and Certificates

• Must possess and maintain a valid driver’s license for mail delivery/pickup from the post office.

Physical Requirements

• Vision sufficient with correction to read small print in communications, policies and on the computer screen.
• Hearing or other means sufficient to understand conversations in person and over the telephone.
• Speech sufficient to make oneself heard in person and over the telephone.
• Mobility sufficient to move around in an office setting.
• Dexterity sufficient to operate standard office equipment.
• Strength sufficient to lift and carry routine office equipment weighing up to 30lbs.
• Endurance sufficient to maintain productivity throughout entire shift.

Benefits

• In addition to a competitive salary, eligible employees may receive an annual discretionary bonus and access to our benefits package, including:
  • Health, Dental, Vision & Life coverage.
  • 401(k) with Company Match.
  • Paid Time Off.
  • 8 Paid Holidays.
  • Volunteer Time Off.
  • Paid Parental Leave.
  • Hybrid/Remote Work Options.
  • Employee Assistance Program.
  • Tuition Reimbursement.

Pharmacists Mutual Insurance Group is an Equal Opportunity Employer.