Support Associate

About the role

Frette is seeking a Support Associate for our boutique in Palo Alto, CA.

Role Reports to: Store Manager

Responsibilities

• Inventory Control ownership including cycle counts, communicating adjustments, discrepancies, negative on hands, reports, informing store of new receipts, out of stocks, best sellers (on hand inventory levels), etc.
• Execute all operational responsibilities to ensure the timely execution of all transfers, damages, fulfillments and holds, replenishment, shipping and receiving in order to maintain inventory accuracy and ideal product flow.
• Ensure maximization and effectiveness of storage and capacity of all products to include front of house (sales floor), back of house and offsite storage locations.
• Partner with the Store Manager and Sales Specialists to prioritize customer sales and ensure appropriate inventory levels and organization are maintained.
• Ensure compliance of all operational policies and procedures are always met including but not limited to Loss Prevention, Inventory Control, Boutique Maintenance, Customer Capture, POS etc.
• Train staff in all BOH procedures and ensure any changes in policies are communicated effectively across the store team. Training may include other location staff, as well as “home” location staff.
• Follow Frette packaging guidelines for any ship outs, maintain a consistent company perspective and expectation on charge sends, returns/exchanges, and other such transactions that are critical to a positive customer experience.
• Aid in managing the store's operational expenses (packaging, supplies, cleaning & maintenance, etc.) by managing and maintaining annual budgets for the store's operational expenses.
• Perform key holder store opening and closing procedures as well as ensuring the opening/closing checklist has been completed and signed off on by the opening/closing associate.
• Partners with IT on any helpdesk related inquiries.

Qualifications

• Years of experience in a retail store environment, including back-of-house support preferred.
• Valid US driver’s license.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
• Must possess and consistently exhibit the competencies relative to the position.
• Proficiency with retail operating systems including shipping, POS, Microsoft Office, and Google Workspace.
• Detail-oriented, strong organization and follow-up skills.
• Ability to multi-task and maintain organization in a fast-paced environment.
• Self-motivated and able to work well independently as well as within a team atmosphere.
• Demonstrates a positive attitude that contributes to a positive team environment.
• Team-oriented but also self-driven with an entrepreneurial spirit.
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.
• Ability to travel as needed to off-site storage locations within a 15-mile radius.
• Willingness to have a positive partnership with the Corporate team as well as other store teams.
• Professional written and verbal communication skills.

Physical requirements

• Ability to lift and mobilize small to medium items up to 50 lbs. while utilizing appropriate equipment and techniques.
• Ability to maneuver effectively around the boutique floor, stock room, and offsite.
• Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and OSHA-approved ladder safety.

Additional Information

All your information will be kept confidential according to EEO guidelines.

This position is eligible for pooled bonus and commission.

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