Support Analyst – Production

About the role

We are seeking an enthusiastic individual to join our Support Department within Exel. This role is ideal for someone looking for a fresh challenge in a technology-driven company and a fast-paced environment.

Responsibilities

• Deliver exceptional customer service to users of our ERP and Field Service Management business systems.
• Play a key role in supporting the Exel Support Desk team.
• Provide technical advice and support to software users.
• Respond to customer enquiries with urgency and accuracy.
• Work independently, quickly, and accurately under pressure.
• Show a logical approach to problem-solving and strong attention to detail.
• Communicate effectively with both verbal and written English.

Requirements

• Experience or background in Engineering, ERP Systems.
• A solid understanding of Relational Databases (e.g. MSSQL).
• An appreciation of the urgency in responding to customer enquiries.
• Excellent communication skills with strong verbal and written English.

Qualifications

• Strong logical approach to problem-solving.
• Excellent attention to detail.
• Ability to work independently and quickly under pressure.
• Experience providing technical advice and support to software users.

Skills

• Technical proficiency in ERP Systems.
• Understanding of Relational Databases (e.g. MSSQL).
• Effective communication skills.

Benefits

• Comprehensive training provided.
• Attractive package based on skills and experience.

Pay

Salary is commensurate with experience.

Schedule

This is a full-time position based at our Head Office in Long Eaton, Nottingham, with the flexibility to work from home as part of our hybrid approach.