Support Analyst

Lead IT Support Specialist Location: Dublin, OH (Hybrid) Schedule: 3 days onsite per week, with potential for additional onsite days in the future Travel: Minimal local travel as needed Overview A growing insurance company is seeking an experienced Lead IT Support Specialist to join its IT team. This role is focused on providing end-user and technical support across the organization while helping maintain and improve the overall IT environment. The ideal candidate will have strong troubleshooting skills, excellent customer service abilities, and experience supporting Microsoft-based environments. Qualifications 4-5+ years of IT support experienceCollege degree preferredCompTIA and/or Microsoft certifications are a plusStrong troubleshooting and problem-solving skillsExperience supporting end users in a corporate environment Key Responsibilities Provide technical support for Windows operating systems, hardware, software, and business applicationsTroubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, phones, and connectivityDocument, track, and manage support requests through a ticketing systemOffer remote support and prioritize help desk tickets effectivelyPerform user administration tasks including onboarding, offboarding, account setup, and access managementSupport Microsoft 365 environments, including Teams and file-sharing solutionsAssist with networking and infrastructure support, including drive mapping, file sharing, wireless connectivity, cabling, and basic network troubleshootingMonitor and support security initiatives including password management, antivirus protection, and security controlsParticipate in IT projects, implementations, and documentation effortsManage equipment deployment and shipments for remote usersEscalate complex issues as needed and collaborate with other IT team members to improve processes and user experienceMaintain detailed documentation of issue resolution and support activities Required Technical Skills Help Desk / Desktop SupportActive DirectoryMicrosoft 365 Administration and SupportWindows Operating SystemsHardware and Software TroubleshootingTicketing SystemsUser Account ManagementNetworking FundamentalsMicrosoft TeamsSecurity and Endpoint Management Preferred Experience Supporting growing organizations with multiple locationsInfrastructure and office technology setupDocumentation and process improvement initiativesActing as a resource or lead support technician This is an excellent opportunity for an experienced IT professional looking to take on a lead-level support role within a stable and growing insurance organization. Job Type & Location This is a Contract to Hire position based out of Dublin, OH. Pay And Benefits The pay range for this position is $35.00 - $40.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Dublin,OH. Application Deadline This position is anticipated to close on Oct 1, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.