SupplySight Field Service Representative - Warehouse Hybrid

Founded in 1954, R.S. Hughes Co., Inc. is a dynamic, North American distributor of industrial supplies. With over 40 warehouse sites in the United States and Mexico, we maintain an extensive inventory of adhesives, abrasives, electrical, static control, tapes, labeling and safety products. We value hard work and common sense, and consistently reward those that exemplify these traits.

About the role

The SupplySight Field Service Representative Hybrid - Warehouse role combines two functions in a single position: servicing SupplySight Inventory Management (IM) customers in the field, and supporting core warehouse operations at the Kansas City location. This role is designed on an approximately 50/50 time split, structured as alternating days in the field (2-3 days per week) and in the warehouse (2-3 days per week), based on customer visit schedules and warehouse operational needs. This role is intended as a development path toward a full-time SupplySight Field Service Representative position as account volume and business need in the Kansas City zone support that transition.

Responsibilities

SupplySight Field Service Representative Duties

• Develop strong relationships with key customer personnel and participate in negotiations and discussions aimed at continuously improving the program.
• Provide exceptional customer service by directly delivering SupplySight program support at the customer's facility.
• Act as a first line of contact to answer questions for customers, supporting product additions, updates, or changes.
• Develop an understanding of major product groupings and products to effectively service, stock, and present product solutions while at the customer facility.
• Maintain organized inventory in accordance with RSH policies to ensure proper labeling, storage, handling, and packaging (including temperature and time sensitive materials).
• Demonstrate strong teamwork and communication skills by collaborating with the inside operations team and the assigned outside sales representative to ensure the highest level of customer support.
• Utilize company vehicles to efficiently resupply onsite Inventory Management (IM) programs, ensuring precise inventory levels are sustained so customers consistently receive the necessary materials in a timely manner.
• Service and maintain equipment located at SupplySight Program customer sites.
• Oversee and assist with preparing orders prior to delivering them to customer facilities.
• Perform other job duties as assigned.

Warehouse Responsibilities (Warehouse Days)

• Pull customer orders from warehouse shelves, ensuring accuracy of item number, serial number, size, and quantity.
• Receive and inspect incoming warehouse orders; match deliveries to purchase orders; log received items into the warehouse management system.
• Promptly load and unload palletized freight; move products between receiving, storage, and shipping areas.
• Stock shelves in an efficient, organized way and maintain shelving for optimal operational efficiency.
• Perform physical inventory checks and cycle counts to confirm records match actual stock.
• Handle non-conforming products per company policy and OSHA/internal protocols.
• Manage shipment and receipt of products via UPS, FedEx, and other freight carriers; label orders and prepare for shipping, including proper handling of hazardous materials.
• Manage Will Calls.
• Perform final inspection of products before shipment; inspect for defects and damages.
• Safely operate a motorized forklift and standard warehouse equipment, including daily checkpoint inspections.
• Ensure proper product certifications and Safety Data Sheets are included on each order where applicable.
• Maintain a clean, organized, and safe warehouse work area.

Requirements

• Minimum of high school diploma required; Bachelor's degree in supply chain management, merchandising or related degree highly preferred.
• Valid state issued driver license (Required).
• 1-year B2B Sales and/or Merchandising / Operations experience desired.
• Hazmat Certified (or ability to obtain certification within a defined onboarding window).

Skills

• Effective communication and organizational skills.
• Strong work ethic with a focus on results.
• Detail-oriented with excellent accuracy in order fulfillment and inventory record-keeping.
• Strong problem-solving capabilities; able to multitask across field and warehouse priorities.
• Ability to work independently in the field and collaboratively as part of the warehouse team.
• Entrepreneurial spirit and customer-service mindset.
• Basic Excel and data analysis skills (cycle counts, freight invoices, etc.).
• Ability to adapt and become proficient in internal ERP and warehouse management systems, and UPS/FedEx shipping web tools.
• Working knowledge of safety compliance and proper PPE use.

Working Conditions

This role splits time between a warehouse environment, which requires manual labor, frequent standing, and lifting, and the field, visiting customer facilities to service SupplySight programs.

Pay

Compensation for this Non-Exempt role is $22.00-$23.00 hourly/DOE.

Benefits

• Paid Time off
• Major medical, dental, vision
• Company paid short-term and long-term disability
• Paid parental leave
• Various supplemental benefit plans
• Employee Stock Ownership Program (ESOP)
• Bonus eligible plan