Supply Operations Senior Associate

TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands—including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, Arthouse London, and Secret Cinema—connects millions of customers with the best in live entertainment. Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world. In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company, expanding our reach and deepening our impact.

Life at TodayTix Group

We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We hold twice-yearly performance reviews focused on impact and development. You’ll work alongside a collaborative, passionate, and kind team who support each other while challenging one another to do great work.

About the Role

This is a full-time, US-based role available in two locations: New York and the West Coast (greater Los Angeles). Candidates within commuting distance of our New York office work hybrid, a minimum of 2 days per week in the office; others work remotely. Live events don’t respect traditional office hours, so weekend and on-sale coverage is a standard part of this role. You’ll work a rotating schedule that includes regular weekend days, with hours tracking the markets you cover.

Responsibilities

• Own a book of events end-to-end for day-to-day complexity—setup, inventory, pricing, amendments, offers, and access programs.
• Solve routine problems independently; escalate selectively when something is genuinely new or high-stakes.
• Suggest process or automation improvements with clear reasoning.
• Use AI tools to reduce repeat work and verify output before operational use.
• Informally mentor newer Associates by sharing knowledge.
• Act as a known contact for partners on your book and keep internal teams (Merchandising, Partnerships, CX) updated on your slate’s status.

Note: Responsibilities will evolve as the business grows.

What Success Looks Like

• Your book (roughly 20–30 events) goes out clean at volume, with routine issues handled by you and only novel or high-stakes ones escalated.
• Partners on your book treat you as their day-to-day point of contact.
• You’ve proposed at least one process change with clear reasoning.
• You use AI tools to remove repeat work and catch errors before they go operational.

Requirements

• Experience owning a defined slate of live-events or ticketing work, not just supporting one.
• Demonstrated judgment in solving problems independently vs. escalating when needed.
• Real use of AI tools in your work, with a specific example.
• Clear, proactive communication with partners and internal teams.
• Solid spreadsheet skills and comfort with operational data.
• Flexibility for weekend/on-sale shifts per quarter.

Nice to have: Experience mentoring or informally guiding less experienced colleagues.

Pay

$65,000 - $78,000 a year. Salary ranges are determined by competitive market data, experience, location, and internal salary banding. Final salary is discussed during the interview process.

Benefits

• Hybrid work environment (blend of in-office and at-home days).
• Up to 4 weeks per year of flexible 'work from anywhere'.
• Healthcare, vision, and dental plans with generous company contributions.
• Life and disability insurance.
• Paid Parental Leave.
• Generous 401(k) matching.
• Flexible Paid Time Off.
• Free membership to One Medical Group & Employee Assistance Program.
• Annual Professional Growth Budget.
• Employee donation matching.
• Employee Referral Program.
• Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA, and Commuter Benefits.