Supply Chain Planning, Order Fulfillment Manager

About the role

The Order Fulfillment Manager leads a team responsible for the execution of order fulfillment processes across the Beverage Supply Chain. This role ensures customer orders are fulfilled efficiently by overseeing inventory flow, shortage resolution, transfer execution, space management, and PO customer scheduling. The manager serves as the operational integrator across Planning, Customer Service, Logistics, Warehousing, and Manufacturing, balancing competing priorities to maximize customer service, inventory health, and network efficiency.

Responsibilities

• Leads the day-to-day execution of order fulfillment activities to ensure customer orders are fulfilled efficiently while balancing service, inventory, transportation, and operational constraints.
• Oversees customer shortage resolution by coordinating cross-functional actions to minimize service impacts and improve fulfillment performance.
• Executes the inventory flow design developed by the Inventory Strategy team, ensuring inventory is positioned across the network to support customer service and operational execution.
• Manages PO customer scheduling activities to ensure orders are executed according to customer requirements and inventory design.
• Pairs closely with Water Production Planning, Beverage Production Planning, Customer Service, Logistics Operations, Plant and Warehouse Operations, and the Inventory Strategy team to ensure aligned execution across the supply chain.
• Balances competing priorities across multiple functions while making decisions that optimize customer service and overall network performance.
• Facilitates cross-functional issue resolution by bringing together stakeholders to identify root causes, align on priorities, and execute sustainable solutions.
• Fosters a collaborative, customer-focused culture centered on operational excellence and continuous improvement.

Requirements

• 6 Years – Experience in Operations/Business Development Field
• 6 Years – Experience in Position
• 6 Years – Experience managing projects

Qualifications

• 10+ Years – Experience in Operations/Business Development Field
• 10+ Years – Experience working in Position
• 10+ Years – Experience managing projects

Skills

• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Collaborates – Works cooperatively with others across the organization to achieve shared objectives
• Balances Stakeholders – Understands internal and external stakeholder requirements, expectations, and needs; Balances the interests of multiple stakeholders;
• Drives Vision & Purpose – Articulates the vision in a way everyone can relate to; Creates organization-wide energy and optimism for the future; Shows personal commitment to the vision
• Drives Results – Persists in accomplishing objectives despite obstacles and setbacks; Has a track record of exceeding goals successfully; Pushes self and helps others achieve results

Benefits

• Paid Time Off for holidays, sick time, and vacation time
• Paid parental and caregiver leaves
• Medical, including virtual care options
• Dental
• Vision
• 401(k) with company match
• Health Savings Account with company match
• Flexible Spending Accounts
• Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
• Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
• Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
• Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
• Tuition reimbursement, college savings plan and scholarship opportunities