Supply Chain Operations System Director

Job Summary and Qualifications

Based in the Atlanta area, the Director, Supply Chain Operations is responsible for the strategic leadership, operational performance, and continuous advancement of enterprise supply chain operations across the health system. Reporting to the Vice President of Supply Chain, this leader provides oversight for all facility operations, centralized distribution, logistics, inventory management, warehousing, receiving, internal transportation, point-of-use replenishment, procurement operations, and supply chain technology supporting hospitals, ambulatory locations, and other care sites.

This position is accountable for developing a high-performing, customer-focused operating model that ensures uninterrupted product availability, inventory optimization, operational efficiency, workforce engagement, and exceptional service delivery. Working collaboratively with clinical, operational, financial, and supply chain leaders, the Director drives standardization, operational excellence, automation, and continuous improvement while ensuring supply chain operations support safe, efficient, and high-quality patient care.

What You Will Do in This Role

• Enterprise Supply Chain Operations Leadership
• Provide strategic and operational leadership for supply chain operations across all facilities, distribution locations, and centralized warehouse operations.
• Direct execution of supply chain operational strategies, initiatives, and programs aligned with organizational priorities.
• Lead facility operations, receiving, inventory management, replenishment, logistics, internal distribution, transportation, and centralized warehouse functions.
• Establish annual operational goals, work plans, milestones, and performance objectives for supply chain operations.
• Develop and continuously improve the enterprise operating model for supply chain operations across all hospitals, ambulatory locations, and centralized distribution services.
• Establish standardized operating practices, policies, and performance expectations across all supply chain operational functions.
• Lead operational planning, integration, and implementation for new facilities, acquisitions, renovations, expansions, and major organizational initiatives.
• Ensure compliance with applicable regulatory requirements, accreditation standards, infection prevention practices, and organizational policies governing supply chain operations (Joint Commission, OSHA, FDA, CMS, Hazardous Materials, Infection Prevention).

Operational Excellence & Process Improvement

• Oversee inventory management strategies, including par optimization, replenishment methodologies, inventory investment, utilization monitoring, and inventory accuracy.
• Develop and manage operating plans, budgets, and resource allocation strategies for areas of responsibility.
• Optimize labor productivity, inventory investment, transportation costs, warehouse operating expenses, and operational efficiency while maintaining service excellence.
• Maintain compliance with regulatory requirements, accreditation standards, infection prevention practices, and organizational policies governing supply chain operations (Joint Commission, OSHA, FDA, CMS, Hazardous Materials, Infection Prevention).

Supply Chain Resiliency and Operational Readiness

• Develop contingency plans for supply disruptions.
• Lead operational response during product shortages.
• Ensure emergency preparedness and build resilient distribution capabilities.

Financial Stewardship & Performance Management

• Develop and manage operating plans, budgets, and resource allocation strategies for areas of responsibility.
• Optimize labor productivity, inventory investment, transportation costs, warehouse operating expenses, and operational efficiency while maintaining service excellence.
• Maintain compliance with regulatory requirements, accreditation standards, infection prevention practices, and organizational policies governing supply chain operations (Joint Commission, OSHA, FDA, CMS, Hazardous Materials, Infection Prevention).

Stakeholder Engagement & Customer Service

• Build strong relationships with physicians, clinicians, operational leaders, finance leaders, and executive stakeholders.
• Partner with nursing, procedural services, ancillary departments, and operational leaders to continuously improve service levels and operational responsiveness.
• Serve as a key liaison and problem solver for operational, inventory, distribution, and utilization-related issues.
• Partner with sourcing, contracting, analytics, and value analysis leaders to support standardization, contract compliance, and implementation efforts.
• Promote a customer-focused culture that delivers responsive and reliable service throughout the organization.

Leadership & Team Development

• Provide leadership, coaching, performance management, and development for supply chain operations leaders and staff.
• Foster a culture of accountability, collaboration, engagement, and continuous improvement.
• Develop organizational capabilities through talent planning, succession planning, coaching, and leadership development.
• Lead teams through operational change, transformation initiatives, and organizational priorities.

Analytics, Systems & Reporting

• Develop and maintain operational dashboards, KPIs, and management reporting tools.
• Lead optimization and effective utilization of supply chain technologies including ERP, WMS, RFID, point-of-use systems, automation technologies, and mobile inventory solutions.
• Maintain compliance with regulatory requirements, accreditation standards, infection prevention practices, and organizational policies governing supply chain operations (Joint Commission, OSHA, FDA, CMS, Hazardous Materials, Infection Prevention).

Qualifications

• Bachelor's degree required, preferably in Supply Chain, Business Administration, Healthcare Administration, Logistics, Operations Management, Finance, or related field.
• Master’s degree (MBA, MHA, or related field).
• 8+ years of progressive leadership experience in healthcare supply chain operations, logistics, distribution, inventory management, or related field.
• Experience leading supply chain operations within a multi-site healthcare system or integrated delivery network (IDN).
• Experience leading facility supply chain operations, warehouse/distribution operations, or a combination of both functions.
• Demonstrated success leading operational improvement, standardization, inventory optimization, and performance improvement initiatives.
• Experience developing and managing operational budgets, KPIs, and performance metrics.
• Experience leading and developing leaders, managers, and frontline teams within a complex healthcare environment.
• Ability to travel up to 25%.