Supply Chain Analyst, Marketplace Operations

Lamps Plus is the nation’s largest specialty lighting, furniture, and home décor retailer, offering over 90,000 designs from famous brands to 20+ exclusive lines. Founded in 1975 and based in Los Angeles, the company operates over 20 retail stores across the western U.S. and maintains a thriving e-commerce and B2B business.

About the Role

We’re building a supply chain analytics team that operates at a high level with minimal overhead. The Supply Chain Analyst, Marketplace Operations will own end-to-end marketplace performance across six retail channels: Amazon, Walmart, Target, eBay, Macy’s, and Lowe’s (onboarding). This role sits alongside specialists in pricing and master data to ensure availability, fulfillment velocity, and operational health across our catalog. You’ll drive operational efficiency, channel compliance, and service excellence while aligning marketplace execution with overall supply chain strategy.

Responsibilities

• Marketplace Operations
  • Own product availability, fulfillment performance, and compliance across all channels—identify and resolve issues proactively
  • Manage day-to-day operations for Amazon (Seller/Vendor Central), Walmart, Target, eBay, Macy’s, and lead Lowe’s onboarding from an ops standpoint
  • Monitor retailer compliance requirements (routing guides, ASNs, chargeback rules) and resolve issues proactively
• Inventory & Demand Analysis
  • Track supply against demand by channel and SKU; provide actionable recommendations to mitigate stockout risk or overstock exposure
  • Drive improved in-stock rates, inventory productivity, and service levels across all channels
• Fulfillment & 3PL Coordination
  • Own the relationship with fulfillment and warehouse partners on day-to-day execution
  • Investigate and resolve SLA misses, chargeback risks, and carrier exceptions end-to-end
  • Ensure consistent, reliable order fulfillment across all marketplace channels
• Performance & Accountability
  • Build and maintain dashboards tracking fill rate, OTIF, return rates, and days of supply—focus on actionable insights for stakeholders
  • Contribute to a regular operating cadence to review channel performance and surface improvement opportunities
  • Partner with Finance and cross-functional teams to manage costs and support supply chain processes
• Cross-Functional Partnership
  • Work alongside pricing and master data analysts as a peer; serve as the marketplace ops subject matter expert
  • Partner with Merchandising, Logistics, and Tech teams to align channel strategies with business objectives
  • Communicate findings and recommendations clearly—in writing and in meetings—to audiences ranging from ops teams to senior leadership
• Process Documentation & Continuous Improvement
  • Document standard operating procedures, workflows, and playbooks for marketplace operations—create usable resources for the team
  • Translate complex processes into clear, structured documentation to reduce dependency on tribal knowledge
  • Proactively identify inefficiencies and bring ideas for improvement; lead or support initiatives to enhance automation, data accuracy, and scalability
  • Apply a pragmatic, ROI-focused approach to process change

Requirements

• Proactive problem-solver who identifies and closes gaps without waiting to be asked
• Strong written communicator who can turn complex processes into clear SOPs or stakeholder updates
• Naturally curious operator who balances data-driven analysis with big-picture thinking
• Comfortable building structure in ambiguous situations, not just executing within defined processes
• Collaborative peer who earns trust by delivering results or knowing how to find them
• Results-oriented with a bias for follow-through over hand-offs
• Bachelor’s degree in Business, Supply Chain, or related field desired
• 4–6 years of experience in supply chain, marketplace operations, or e-commerce—preferably in specialty retail or consumer goods
• Hands-on Amazon experience required (Seller Central, Vendor Central, or both)
• Exposure to multi-channel retail (big-box, department store, or marketplace)
• Demonstrated ability to document business processes, SOPs, or workflows in a clear, structured format
• Strong written and verbal communication skills; comfortable presenting to cross-functional stakeholders
• Proficiency in SQL and/or Excel; experience building analysis from scratch
• Experience with BI tools—you build dashboards, not just read them
• Familiarity with retailer compliance requirements (routing guides, ASNs, chargebacks)

Preferred Qualifications

• Home improvement retail experience
• ERP or WMS exposure (NetSuite, SAP, Manhattan)
• Experience onboarding a new retail channel from scratch
• Demand forecasting experience
• Background in a high-growth or resource-constrained environment

Physical and Travel Requirements

• Periods of sitting at a desk and working on a computer
• Must be able to lift at least 15 pounds at times
• Occasional travel based on business needs