Supply Chain Analyst IV

We are seeking a Global Returns Analyst to support our retail channel operations team in the AR/VR industry. The ideal candidate will have experience working with enterprise-level supply chain functions and a strong background in returns management.

Responsibilities

• Processing RMAs and analyzing driving factors for returns.
• Partnering with service centers to resolve return-related issues.
• Resolving discrepancies via Jira cases with service centers.
• Validating returns and ensuring data accuracy.
• Filing disputes for all retail customers through their portals and processes.
• Identifying opportunities for process automation and efficiency improvements.
• Leveraging AI tools to streamline returns workflows and reporting.

Requirements

• 6-8 years of experience in RMA processing and returns analysis, with a focus on system/process automation.
• Bachelor's degree in a field applicable to supply chain analysis.
• Experience using ERP systems, ideally Oracle.
• Background in consumer electronics retail operations.
• Strong analytical skills with the ability to identify root causes of returns.
• Experience with process automation and workflow optimization.
• Familiarity with AI-powered productivity tools.
• Proficiency in Jira or similar case management systems.
• Knowledge of retail compliance and dispute resolution.

About the Company

PTR Global is a leading provider of information technology and workforce solutions. With over 5,000 professionals, PTR Global delivers services across the U.S. and Canada.

Pay

$60 - $65/hour on W2.

Benefits

Full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities.

Schedule

06+ months contract (remote).