Supply Chain Analyst

About the role

We are seeking a highly analytical and detail-oriented Senior Supply Chain Analyst to support order fulfillment, service performance, inventory visibility, and operational reporting across North America. This role serves as a critical link between Sales, Customer Service, Demand Planning, Supply Planning, Distribution, and Supply Chain functions, driving alignment between customer demand, inventory availability, and order fulfillment.

Key Responsibilities

• Maintain and monitor daily order flow and fulfillment performance across multiple channels.
• Analyze and manage backorders, supply constraints, allocation priorities, and order aging.
• Partner with Customer Service, Sales, and Distribution teams to ensure timely order execution.
• Identify service risks and develop action plans to improve On-Time In-Full (OTIF) performance.
• Support customer order prioritization and resolution of fulfillment issues.
• Develop, maintain, and enhance operational dashboards and KPI reporting.
• Track and analyze key metrics including OTIF, backlog, fill rate, inventory performance, and service levels.
• Create visibility into inventory depletion trends, projected stockouts, backlog exposure, and service-level risks.
• Identify trends, risks, and opportunities through data analysis and provide actionable recommendations.
• Support weekly and monthly business reviews with data-driven insights.
• Partner with Demand Planning and Supply Planning teams to identify inventory risks, supply constraints, and service-level impacts.
• Support backlog prioritization and allocation decisions based on demand, supply, and inventory availability.
• Analyze demand and supply trends to proactively identify risks to customer service performance.
• Perform inventory risk assessments by analyzing demand trends, inventory depletion rates, incoming supply, and customer commitments.
• Aid in balancing customer commitments with inventory availability and operational capabilities.
• Improve visibility across orderbook, inventory, and fulfillment activities.
• Drive root-cause analysis and corrective actions for recurring operational issues.
• Identify opportunities to streamline processes and improve operational efficiency.
• Support initiatives that enhance service levels, inventory management, and supply chain execution.
• Identify opportunities to leverage AI and automation to streamline KPI monitoring, data preparation, reporting, and routine operational processes.
• Support the adoption of new technologies and analytical tools that improve supply chain decision-making.

Qualifications

• Bachelor's degree in Supply Chain, Business, Operations, Engineering, Analytics, or a related field.
• 3–5 years of experience in supply chain, fulfillment, operations analytics, customer operations, or related fields.
• Advanced Microsoft Excel skills, including Pivot Tables, XLOOKUP, Power Query, and complex analytical functions.
• Strong analytical, problem-solving, and root-cause investigation skills.
• Experience managing large datasets and translating findings into actionable business recommendations.
• Strong communication and cross-functional collaboration skills.
• Ability to manage multiple priorities in a fast-paced environment.
• SAP ERP experience (SAP S/4HANA preferred).

Preferred

• Experience with Tableau, Power BI, or other business intelligence and visualization tools.
• Experience leveraging AI-powered tools and workflow automation solutions to improve operational visibility, automate reporting, streamline KPI monitoring, and reduce manual effort across supply chain processes.
• Experience supporting supply chain, planning, fulfillment, distribution, or operations organizations.

Success Measures

• Improvement in OTIF and service-level performance.
• Reduction in backlog and order aging.
• Reduction in inventory-driven backorders and stockout events.
• Increased visibility into inventory depletion risks and proactive mitigation of service disruptions.
• Increased visibility through dashboards, reporting, and automation.
• Timely identification and resolution of operational issues.
• Improved cross-functional alignment between Sales, Customer Service, Planning, and Distribution teams.