Supplier Support Specialist

About the role

The Supplier Support Specialist at Project Expedition will take ownership of customer resolution within a tours-and-activities marketplace connecting travelers, travel advisors, tour operators, excursions, transfers, bookings, content, and partner support.

The day-to-day standard is supplier support specialized execution within the tours and activities marketplace, with confirmed facts separated from assumptions and unresolved questions.

Responsibilities

• Coordinate the Supplier Support Specialist workflow by helping the team resolve routine issues within approved authority.
• Review the Supplier Support Specialist workflow by helping the team document commitments and next actions.
• Maintain the Supplier Support Specialist workflow by helping the team escalate complex cases with enough context for the next owner.
• Track the Supplier Support Specialist workflow by helping the team handle assigned customer or client requests.
• Own the Supplier Support Specialist workflow by helping the team review available case history before responding.
• Use Status Updates and Issue Triage confidently when carrying out supplier support specialized execution.
• Apply Supplier Support Specialist Documentation without losing track of exceptions, owners, or deadlines.
• Document Supplier Support Specialist Execution decisions clearly enough that another teammate can follow the reasoning.
• Use sound judgment around Problem Solving, especially when supplier support requires escalation instead of assumption.

Requirements

The role is working well when customer resolution becomes more reliable and repeated failure points are surfaced before they affect customers, partners, or teammates.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States.