Supplier Returns Representative

About the role

The Supplier Returns Associate focuses primarily on processing non-conforming and failure analysis tags in a timely and efficient manner. This role works with numerous departments within DigiKey and with the suppliers to ensure proper credits are taken. This is considered an essential onsite role, which requires regular onsite attendance. Due to the length of training a 1‑year commitment to this role is required. Internal applicants must complete a job shadow in the Supplier Returns area prior to applying. Schedule: Monday - Friday, 7:30 A.M - 4:00 P.M.

Responsibilities

• Log, track and return nonconforming product
• Assist with Conforming Returns and Scraps
• Work with external suppliers and internal Supplier Service Representatives to obtain RMAs (Return Material Authorizations)
• Coordinate with PDC to pack and return product to suppliers
• Serve as one of the primary DigiKey points of contact to assigned Suppliers
• Build and maintain strong and effective business relationships
• Work with Suppliers to obtain failure analysis on product when requested, analyze reports, and resolve outcome for customer
• Prepare reports summarizing status of nonconforming product
• Assist Supplier Return and Supplier Quality Coordinators with returns and deliver product to shipping
• Assist with Exceptions from departments such as Receiving
• Review & understand parameters within Supplier contracts and resolve warranty issues
• Resolve any discrepancies resulting from Supplier rejection of invoice
• Responsible for collecting estimates or costs to accurately price customer repair quotes
• Expedite movement of parts between Suppliers, customers, and PDC
• Work with Trade Compliance team during Shipments to ensure adhering to local, state, country laws
• Facilitates product replacements from Suppliers
• Process all product shipped to DigiKey in error
• Process and hold all suspected counterfeit products
• Work with the Haz Review Team to catalogue hazardous material appropriately before disposal
• Scrap product per DigiKey policies and procedures
• Restore product to stock
• Verify Credit memos from Suppliers regarding Non-Conforming Returns match so A/P can process
• Work directly with: External Suppliers, F/A Techs, PDC Techs, Customer Returns, Accounts Payable, Supplier Return and Supplier Quality Coordinators, Procurement Associates, Invoicing, Receiving Exceptions, Customer Support, Quality
• Performs other incidental and related duties as required and assigned

Requirements

• High School diploma or GED
• Excellent number association skills
• Excellent typing and computer navigation skills
• Proficient in Microsoft Exchange/Outlook
• Competent knowledge of email etiquette
• Demonstrated ability to multi-task and change focus quickly based on requests by employees/management
• Ability to actively participate as a team member to meet departmental goals
• Excellent time management skills, self-directed and motivated
• Excellent listener and communicator
• Excellent organizational skills
• Ability to provide a positive, professional, and enthusiastic outlook when interacting with people
• Good critical thinking skills
• Detail oriented and proficient in WinDecs
• Dependable, responsible contributor committed to excellence and success
• Generally spend the workday performing repetitive motions involving hands, head, and other body parts
• Ability to sit at a workstation and operate computer devices (keyboard, mouse, screen)
• Capable of spending 8‑10 hours walking/standing on concrete as needed
• Ability to lift up to 40 lbs unassisted

Qualifications

• Previous experience in Receiving Exceptions or Customer Returns (preferred)
• Experience using Microsoft Excel (preferred)
• Demonstrate the following behavioral competencies: attention to detail, customer/client focus, ethical conduct, manages execution, personal effectiveness/credibility, positive attitude (preferred)

Pay

The starting base pay rate for this position is $20.00. This position may also be eligible for shift, skill, and/or team lead pay differentials that will be in addition to the starting pay rate.
Note: Product distribution roles at DigiKey offer various shift rates (e.g., Full‑Time Day Shift $21.00, Evening/Overnight $24.00, 3‑12 Shift $23.34, Part‑Time $20.00, Seasonal Day $20.00, Seasonal Evening $23.00) and relocation/sign‑on bonuses may be available for specific full‑time product distribution roles – please ask your recruiter for details.

Schedule

Monday - Friday, 7:30 A.M - 4:00 P.M.