Supplier Relationship Manager

Essential Duties And Responsibilities

• Manage a defined portfolio of suppliers with full lifecycle accountability (onboarding through renewal and reactivation)
• Deliver proactive, data-driven outreach based on health score signals, risk triggers, and lifecycle milestones
• Forecast renewals accurately using best/worst/likely modeling and document risks, saves, and objections
• Lead renewal and objection-handling conversations with empathy, confidence, and commercial acumen
• Support cross-sell and upsell opportunities by aligning supplier needs with product value
• Own escalation recovery and coordinate with Support, Billing, and Onboarding to remove friction
• Interpret usage data and campaign performance to optimize engagement and retention outcomes
• Partner with product, billing, and operations teams to influence internal processes and improve the supplier experience

Ideal Experience, Education & Training

• 0-2 years of experience in customer success, account management, renewals, or supplier relationship roles (B2B SaaS or compliance-driven environments strongly preferred)
• Proven track record managing a book of business with measurable retention or revenue impact
• Strong communication, objection handling, and commercial negotiation skills
• Proficiency in Salesforce and lifecycle platforms (e.g., ChurnZero, Gainsight, HubSpot); able to forecast and track performance with precision
• Bachelor’s degree in business, communications, or related field or equivalent combination of education and experience

Pay

A competitive salary is offered based on experience and qualifications.

Schedule

This is a hybrid role, working three days a week in our beautiful Lehi Office.

Benefits

We also offer a comprehensive benefits package, which includes health, dental and vision insurance, 401(k), and PTO.

Qualifications

We are an equal opportunity employer and values diversity. We encourage individuals from all backgrounds and experiences to apply.