Supplier Quality Coordinator I | Fort Worth, TX

About the role

The Supplier Quality Coordinator is accountable for coordinating the return of non-conforming material, the request of a Failure Analysis or Corrective Action and obtaining credit from the manufacturer for non-conforming material. This role has Material Review Board (MRB) authority to disposition non-conforming product in conjunction with the technical expertise and approval of the relevant supplier.

TTI, Inc. is the world’s leading authorized distributor of passive, connector, electromechanical and discrete components, headquartered in Fort Worth, TX. We are a growing global organization with over 100 locations in North America, Europe, and Asia.

Responsibilities

• Coordinate with Sales to validate the reported non-conformance including coaching the sales team on the appropriate data points to capture by failure mode.
• Organize reported information into clear, descriptive, valuable problem statements for use by the manufacturer.
• Develop professional relationships internally across RMA, Finance, Sales & the Quality Department and externally with manufacturer representatives to facilitate friendly and efficient communications and resolutions.
• Gather, communicate, and request return authorizations from manufacturers including all the relevant information required for authorizations.
• Use the return authorizations to request credit and disposition non-conforming material.
• Disposition suspect non-conforming product returned by the customer or quarantined as the result of a suspect non-conformance.
• Coordinate the timely return of nonconforming material to the relevant supplier and ensures containment of on-hand inventory is rapid and effective.
• Provide thorough, timely and effective Corrective Action (CA) responses to customers by receiving the requests, initiating the CA in the Quality Data Management System, selecting the most appropriate responder, tracking and coordinating the response, evaluating the response, working with the responder if insufficient, and responding to the customer on behalf of TTI.
• Maintain an effective Total Quality Department by assisting with the processing of returned materials, corrective actions and related documents.
• Address corrective actions requiring a high level of professionalism and coordination across the supply chain.
• Complete special projects as assigned in a timely and accurate manner.
• Work with RMA personnel to resolve issues with customer returns for defective materials and facilitate rapid and effective returns to suppliers.
• Address customer discrepancies with the supplier requiring a high level of professionalism and coordination across the supply chain.
• Coordinate and communicate return authorizations from the manufacturers, debit memos, and internal quality documentation in order to clear parts from controlled nonconforming area (RMA).
• Assist with executing process improvements to reduce the turn-around time of RMA’s.
• Maintain and track reported non-conformance, expected customer returns, pending manufacturer return authorizations and open pending dispositions.
• Document department work instructions and/or processes.
• Additional duties as assigned.

Requirements

• High School Diploma or GED required, with 1+ year of experience in operations, contract administration or a quality department preferred.
• Equivalent combination of education and experience also considered.

Skills

• Intermediate knowledge of Word & PowerPoint
• Advanced knowledge of Excel preferred
• Detail oriented with strong quality and productivity orientation
• Dependable, flexible and focused work approach
• Demonstrated positive attitude, teamwork and collaboration
• Ability to read, comprehend and interpret written work instructions, engineering drawings and customer specifications
• Interact effectively with individuals at various levels and departments within and outside of the organization
• Possess strong analytical and problem-solving skills
• Possess strong attention to detail and organizational skills
• Possess strong interpersonal skills
• Possess good verbal and written communication skills
• Possess strong technical writing and documentation skills
• Ability to multitask and work with limited supervision

Benefits

• A great benefits package that includes (but is not limited to) Medical/ Dental/ Vision, 401(k)/Roth plan with matching, Healthcare Savings Accounts
• Educational Assistance (Tuition Reimbursement)
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs
• A strong focus on giving back to our communities through philanthropic opportunities

Please note that we do not offer relocation assistance for this position. Candidates must be local or willing to relocate at their own expense. Visa sponsorship is not available for this role. Only candidates authorized to work in the United States will be considered. This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR.