Supervisory Teller- Co-op City

Essential Duties & Responsibilities

• Supervise the day-to-day operations of the Teller line by delegating and monitoring work assignments; provide necessary resources that allow Tellers to develop the knowledge and skills necessary to be successful in their positions.
• Provide technical guidance to staff regarding customer service, operating, and regulatory procedures.
• Cross train Teller staff to assist in additional tasks.
• Ensure that exceptional customer service is being delivered at all times by coaching and motivating Tellers to identify opportunities that enhance client relationships.
• Process transactions that range from routine to advanced, including check cashing, large withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures; interact with customers in a courteous and professional manner.
• Identify and resolve customer service issues and troubleshoot complex problems, engaging branch management when necessary.
• Utilize advanced knowledge of Apple Bank products and services to effectively assist customers.
• Identify sales opportunities, promote Bank products/services by directing customers to the appropriate colleague within the branch, meeting assigned referral goals.
• Ensure compliance with operational controls, including legal, corporate, and regulatory procedures to minimize risk and protect the financial well-being of clients; safeguard assigned cash and negotiable instruments.
• Maintain responsibility for cash drawer and follow proper balancing procedures; assist with daily proof.
• Conduct monthly audits of the cash available to Tellers and maintain branch logs.
• Absorb ATM proof.
• Assist with the opening and closing of the bank vault.
• Schedule Teller breaks and assist in preparing work schedules.

Skills, Education, & Experience

• High school diploma or GED required.
• 2+ years of experience required in Teller position; previous supervisory experience helpful.
• Excellent interpersonal and communication skills (verbal + written) with ability to clearly communicate and explain policies, procedures and banking floor products/services to Tellers and customers.
• Ability to train, motivate, counsel, and develop staff, as well as assist Tellers and provide transaction approvals when necessary.
• Display a thorough knowledge of all banking floor products/services.
• Display courteous and friendly behavior.
• Basic math skills and computer skills required.
• Detail oriented and ability to multitask effectively.
• Display sound judgment and discretion when utilizing confidential information.
• Must be able to work weekends/extended hours and at neighboring branch locations when necessary.
• Mandatory training may require occasional travel.