SUPERVISORY SALES ASSOCIATE - NAVAL AMPHIBIOUS BASE CORONADO - FULL TIME (35-40 HOURS

About the role

Come work for us as a FEDERAL EMPLOYEE, and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active duty military, retirees, reservists and their families. As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Responsibilities

• Customer Service
  • Proactively engage and make a connection with customers.
  • Ask questions and listen to customers’ needs.
  • Direct customers to merchandise and inform them about upcoming events, promotions, mobile offers, and STAR card.
  • Provide premier customer service.
  • Cooperate and build positive, inclusive, and respectful relationships.
  • Take accountability for your own actions and outcomes.
• Organization
  • Maintaining store appearance.
• Sales
  • Cross-selling products and knowing layout of the store.
  • Make suggestions to customers on latest trends and current promotions based on customer’s individual needs.
  • Upselling products.
  • Learning product features, keeping up with the latest trends, leveraging company tools and technology to confidently provide the customer with product knowledge and specs.
  • Using a Point-of-Sales system to process cash exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customer.
  • Completing various forms of paperwork, reports, and reconciliation.
• Inventory
  • Be the keeper of merchandise; complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed.
  • May participate in periodic inventories.
  • Responsible for the security of cash, fixed assets, and merchandise inventory.
  • Providing direction on assignments including prioritizing projects and tasks, managing merchandise and inventory.
• Dependability
  • Adherence to assigned work schedule.
  • Accurate and complete follow-through on work assignments.
• Supervisory Requirements
  • Provides effective leadership; demonstrates ability to direct, train, and motivate associates; sets a positive example.
  • Responsible for providing coaching and feedback timely and professionally.
  • Provide direction, work assignments, training to sales associates; provide input to Department Manager on associate performance.
  • May open/close locations.
  • Other duties as assigned.

Qualifications

• Product Knowledge
  • Moderate level of knowledge of products/merchandise.
  • Provide training and documentation to sales associates on product features.
• Experience
  • 1–2 years of retail or relevant work experience required.
  • 1 year of lead or supervisory experience preferred.
• Communication Skills
  • Strong interpersonal and communication skills.
  • Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to effectively communicate with customers, peers, and management.
  • Ability to communicate on the telephone with proper etiquette.
• Mathematical Skills
  • Basic math functions such as addition, subtraction, multiplication, and division.
  • Ability to use a calculator and calculate percentages and ratios.
  • Must be able to make change in American monetary units.
• Reasoning Ability
  • Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
  • Ability to work as part of a team and take initiative independent of direct supervision.
  • Ability to defuse escalated exchanges and create win–win situations.

Physical Demands

This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

Other Skills

• Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

Work Hours

Available to work a variety of hours which may include early mornings, evenings, weekends, and holidays. May work across multiple departments based upon business needs.

Benefits

• Paid annual and sick leave
• Medical/dental insurance
• Flexible spending account
• Pension plan
• 401k savings plan
• Life insurance
• Tax-free shopping privileges