Supervisory Sales Associate Fleet Store Full Time w/ Benefits

Duties And Responsibilities

• Proactively engage and make a connection with customers.
• Ask questions and listen to customer needs.
• Direct customers to merchandise, inform them about upcoming events, promotions, mobile offers, and STAR card.
• Provide premier customer service.
• Cooperate and build positive, inclusive, and respectful relationships.
• Take accountability for your own actions and outcomes.
• Maintain store appearance.
• Sales:
• Cross-selling products and knowing layout of the store.
• Make suggestions to customers on latest trends and current promotions based on customer's individual needs.
• Upselling products.
• Leverage company tools and technology to confidently provide the customer with product knowledge, features, and specs.
• Using a Point-of-Sales system to process cash exchanges, discounts, gift cards, credit cards, debit cards, and cash handling, including counting money and returning accurate amounts to the customer.
• Inventory:
• Be the keeper of merchandise.
• Complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed.
• May participate in periodic inventories.
• Responsible for the security of cash, fixed assets, and merchandise inventory.
• Provide direction on assignments, including prioritizing projects, tasks, managing merchandise, and inventory.

Qualifications

• Product Knowledge: Moderate level of knowledge of products and merchandise.
• Experience: 1-2 years of retail or relevant work experience required, 1 year of lead or supervisory experience preferred.
• Communication Skills: Strong interpersonal and communication skills, including reading, writing, and interpreting instructional documents.
• Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division; ability to use a calculator and calculate percentages and ratios; must be able to make change in American monetary units.
• Reasoning Ability: Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business; ability to work as part of a team and take initiative independent of direct supervision; ability to defuse escalated exchanges and create win-win situations.