SUPERVISORY SALES ASSOCIATE

Duties And Responsibilities

• Proactively engage and make a connection with customers.
• Asking questions and listening to customer needs.
• Directing customers to merchandise, informing them about upcoming events, promotions, mobile offers, STAR card.
• Providing premier customer service.
• Cooperating and building positive, inclusive, and respectful relationships, taking accountability for own actions and outcomes.
• Maintaining store appearance.
• Sales:
• Cross-selling products and knowing layout of the store.
• Making suggestions to customers on latest trends and current promotions based on customer's individual needs.
• Upselling products.
• Leveraging company tools and technology to confidently provide the customer with product knowledge, features, and specifications.
• Using a Point-of-Sales system to process cash exchanges, discounts, gift cards, credit cards, debit cards, and cash handling, including counting money and returning accurate amounts to the customer.
• Completing various forms of paperwork, reports, and reconciliation.
• Inventory:
• Being the keeper of merchandise, completing all inventory processes, and ensuring merchandise is properly checked in and accurately ticketed.
• Making periodic inventories.
• Responsible for the security of cash, fixed assets, and merchandise inventory.
• Providing direction on assignments, including prioritizing projects, tasks, managing merchandise, and inventory.
• Dependability:
• Adhering to assigned work schedule.
• Accurately and completely following through on work assignments.

Qualifications

• Product Knowledge: Moderate level of knowledge of products and merchandise.
• Experience: 1-2 years of retail or relevant work experience required, 1 year of lead or supervisory experience preferred.
• Communication Skills: Strong interpersonal and communication skills.
• Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division.
• Reasoning Ability: Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
• Physical Demands: Constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Lifting at least 25 lbs. and up to 50 lbs. in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.