Supervisory Medical Support Assistant

About the role

The Supervisory Medical Support Assistant is assigned to The Department of Veterans Affairs - Salt Lake City Medical Center (VA-SLC) in Utah. SLCVAMC provides comprehensive and complex radiographic and imaging programs with multiple Community Based Outpatient Clinics (CBOCs).

Responsibilities

• Directs a highly complex consolidated Radiology program that includes General Radiography, Fluoroscopy, Computed Tomography, Magnetic Resonance Imaging, Nuclear Medicine, Molecular Imaging, Positron Emission Tomography, General Ultrasound, Vascular Ultrasound, and Interventional Radiology programs.
• Manages and supervises Advanced Medical Support Assistants (AMSA) in the service.
• Serves as an active member of the Radiology supervisory team, informing the Administrative Officer (AO) on all matters requiring their attention and/or action.
• Participates in the formulation of plans, determination of goals, and conducts Continuous Quality Improvement reviews in program areas.
• Delegates authority to accomplish assigned programs, performing the full range of supervisory duties and responsibilities to effectively utilize the manpower and resources allocated to the Radiology.
• Coordinates leave, approves time, arranges cross coverage to ensure adequate coverage for assigned areas and other related activities of personnel assigned to Radiology.
• Instructs employees in assigned tasks and job techniques, conducts formal and informal on-the-job training, and answers questions on procedures, policies, and directives.
• Provides technical and clerical assistance to the staff on all administrative matters.
• Evaluates productivity, effectiveness, and efficiency of program operations to analyze and resolve problems.
• Develops and administers a formal continuous improvement plan or method for reviewing and appraising the effectiveness of all Radiology activities.
• Plans training for Medical Support Assistants and develops/maintains an efficient work force of employees which is an integral part of the clinic operation.
• Provides education (and re-education) to referring clinicians on how to timely, completely, and accurately complete radiology orders.
• Assesses and analyzes information gathered as a basis in making improvements in efficiency to the veteran.
• Plans training for Medical Support Assistants and develops/maintains an efficient work force of employees which is an integral part of the clinic operation.
• Provides technical and clerical assistance to the staff on all administrative matters.

Requirements

Education: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education.

Licensure/Certification/Registration: None.

Qualifications

• One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient - outpatient - or interdisciplinary setting.
• Advanced knowledge of managing or leading patient support staff in a clinic.
• Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
• Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
• Ability to provide briefings, orientations, staff development, and training in a patient support setting.
• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

Skills

• Advanced knowledge of managing or leading patient support staff in a clinic.
• Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting.
• Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers.
• Ability to provide briefings, orientations, staff development, and training in a patient support setting.
• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

Benefits

• Competitive salary and regular salary increases.
• Paid Time Off: 37-50 days of annual paid time off per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year).
• Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
• Child Care Subsidy: After 60 days of employment, full-time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.
• Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).
• Telework: Ad Hoc.

Pay

Competitive salary and regular salary increases.

Schedule

7:00-3:30 - Monday-Friday