Supervisory IT Specialist (CUSTSPT/PROJMGT)
for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)
2. Use - for lists of duties/requirements/benefits, and
for prose
3. Do NOT repeat the job title as a heading
4. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it
5. Preserve ALL substantive information; do NOT invent or summarize away detail
6. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions
7. Include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text
8. Never create Pay/Schedule/Benefits sections unless the posting actually states them
9. Prefer a few substantive sections over many thin ones
10. Output ONLY the HTML fragment — no /, no markdown code fences
Let me analyze the job posting content:
The posting has:
- Summary section (about the position, recruitment authority, location)
- Duties section (5 bullet points)
- Requirements section with Conditions of employment (multiple items)
- Qualifications section with Basic Requirements (4 competencies) and Qualifying Experience (4 items)
- Education section (no substitution)
- Additional information section (many details about service type, salary, trial period, telework, drug testing, mission essential, shift work, veterans preference, etc.)
- Benefits mention (generic federal benefits)
I need to structure this into appropriate sections. Let me map:
1. "About the role" - from Summary
2. "Responsibilities" - from Duties
3. "Requirements" - from Conditions of employment
4. "Qualifications" - from Basic Requirements and Qualifying Experience
5. "Education" - from Education section
6. "Additional information" - from Additional information section
7. "Benefits" - there's a brief mention but it's generic boilerplate. The rule says "never create Benefits sections unless the posting actually states them" - it does mention benefits but it's generic. I'll include it but keep it minimal.
8. "Pay" - mentions salary range with TLMS, COLA, incentives - so yes, include Pay section
9. "Schedule" - mentions shift work, 24x7x365, recall - so yes, include Schedule section
I need to be careful not to include boilerplate like "Opens in a new window Learn more about federal benefits" or application instructions.
Let me draft the HTML:
About the role
This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Supervision/Management Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA - FE/Endpoint Svcs /Customer Spt Directorate.
Responsibilities
- Directs and supervises customer-support personnel; plans work, assigns priorities, adjusts workloads, provides technical guidance, and resolves operational and personnel issues.
- Manages planning and delivery of enterprise customer-support services, including troubleshooting, customer assistance, training, and resolution of complex IT service requirements.
- Leads IT projects and portfolio activities; coordinates customer requirements, technical resources, schedules, risks, and service commitments to deliver mission capabilities.
- Develops, interprets, and implements customer-support policies, procedures, and service-delivery strategies to improve performance and ensure consistent IT support.
- Serves as a technical advisor on advanced IT customer-support issues; evaluates emerging technologies and resolves complex information-management and service-delivery problems.
Requirements
- Must be a U.S. Citizen.
- Males born after 12-31-59 must be registered or exempt from Selective Service.
- This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
- In accordance with the DoD 8140 policy series, the position is subject to completing Foundational Qualifications in 9 months and completing Residential Qualification requirements overall in 12 months.
- The incumbent must obtain and maintain a Top-Secret security clearance and eligibility for access to Sensitive Compartmented Information (SCI).
- This position has been designated as Mission Essential.
- Shift work may be required.
- This is a drug testing position.
Qualifications
Basic Requirements
- Attention to Detail — experience reviewing own information technology-related work or data and responsible for reviewing the work of others to ensure accuracy, completeness, and consistency with standards.
- Customer Service — developing and maintaining relationships with customers, anticipating and assessing current and future information technology needs, and developing or identifying IT products or services tailored to meet customer needs.
- Oral Communication — briefing senior-level management and IT staff on the status of IT systems, projects, or daily operations, including communicating complex technical information to a non-technical audience.
- Problem Solving — identifying alternatives to address unique, highly complex, or sensitive IT-related issues; anticipating IT-related problems and identifying and evaluating potential sources of information to generate alternative solutions.
Qualifying Experience (GG-14)
At least one year of experience demonstrating the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, equivalent to work normally performed at the next lower grade level in the federal service. Qualifying experience includes:
- Supervising or leading employees responsible for delivering IT customer-support services, including planning work, establishing priorities, assigning workloads, providing technical guidance, and resolving operational issues.
- Managing IT customer-support operations involving troubleshooting, incident or service-request resolution, customer assistance, training, or service-delivery improvement.
- Managing IT projects or IT capability portfolios by coordinating customer requirements, technical teams, resources, schedules, risks, and delivery of IT services or products.
- Developing, implementing, or interpreting IT customer-support policies, procedures, or service-delivery strategies to resolve complex IT problems and improve organizational performance.
Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.
Education
There is no substitution of education for the qualifying experience at the GG-14 grade level.
Additional information
- This position is in the Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It is being recruited under 10 U.S.C. 1599f into the Cyber Excepted Service (CES) personnel system. Current Federal Career/Career-Conditional employees will be placed on an Excepted appointment.
- This appointment does not confer eligibility to be non-competitively converted to an appointment in the competitive service.
- Salary range includes a Targeted Local Market Supplement (TLMS) in accordance with Section 1599f of Title 10 U.S.C. and Department of Defense Instruction (DoDI) 1400.25, Volume 3006.
- A three-year trial period may be required if you have not previously completed a trial or probationary period in the excepted or competitive service.
- Telework availability will be based upon mission requirements and supervisory determination.
- Individuals tentatively selected for drug testing designated positions at the Defense Information Systems Agency will be required to submit to urinalysis for illegal drugs prior to appointment or placement.
- This announcement may be used to fill additional vacancies within 90 days of the closing date.
- Moving costs MAY be paid. The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable; for information on these changes and the Relocation Income Tax Allowance (RITA), see the provided link.
- Salary plus Cost of Living Allowance (COLA) is authorized. This rate is subject to change without notice.
- Recruitment, relocation, or retention incentives MAY be authorized.
- This position is covered under DoD Manual 8140 and subject to future Cyber Workforce requirements as defined by the Manual.
- This position has been designated as "Mission Essential." Incumbent will be required to report to work or relocate to a new duty location, within the United States, in times of local/national emergency.
- Employee is subject to recall or call back during off-shift hours, 7 days a week, 24 hours a day, if required by upper management.
- Shift work required. Shift hours will be on a 24 x 7 x 365 basis.
- Because this position is in the Cyber Excepted Service, Veterans' Preference will be applied to preference eligible candidates as defined by Section 2108 of Title 5 U.S.C. in accordance with DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement." Veterans claiming preference must submit documents verifying eligibility with the application package.
Pay
Salary range includes a Targeted Local Market Supplement (TLMS) per 10 U.S.C. 1599f and DoDI 1400.25 Volume 3006. Salary plus Cost of Living Allowance (COLA) is authorized; rate subject to change without notice. Recruitment, relocation, or retention incentives may be authorized. The authorized rate of pay may exceed the stated maximum salary rate range under certain circumstances.
Schedule
Shift work required on a 24 x 7 x 365 basis. Employee is subject to recall or call back during off-shift hours, 7 days a week, 24 hours a day, if required by upper management. Telework availability based on mission requirements and supervisory determination.
Benefits
As a federal employee, you and your family have access to a comprehensive benefits package. Eligibility for benefits depends on the type of position and whether it is full-time, part-time, or intermittent. Contact the hiring agency for more information on specific benefits offered.
I should check if I'm including any boilerplate. The "Opens in a new window Learn more about federal benefits" is removed. The application instructions (contact 317-212-0454) are removed. The "click here" links are removed but the information is preserved.
I used for subsections within Qualifications. The rules say use for section headings, but doesn't forbid for subsections. That should be fine.
I need to ensure I'm not repeating the job title. The posting doesn't explicitly state a job title in the provided text, but there's "GG-14" mentioned. I didn't include a title heading.
I should output only the HTML
for prose 3. Do NOT repeat the job title as a heading 4. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it 5. Preserve ALL substantive information; do NOT invent or summarize away detail 6. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions 7. Include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text 8. Never create Pay/Schedule/Benefits sections unless the posting actually states them 9. Prefer a few substantive sections over many thin ones 10. Output ONLY the HTML fragment — no /, no markdown code fences Let me analyze the job posting content: The posting has: - Summary section (about the position, recruitment authority, location) - Duties section (5 bullet points) - Requirements section with Conditions of employment (multiple items) - Qualifications section with Basic Requirements (4 competencies) and Qualifying Experience (4 items) - Education section (no substitution) - Additional information section (many details about service type, salary, trial period, telework, drug testing, mission essential, shift work, veterans preference, etc.) - Benefits mention (generic federal benefits) I need to structure this into appropriate sections. Let me map: 1. "About the role" - from Summary 2. "Responsibilities" - from Duties 3. "Requirements" - from Conditions of employment 4. "Qualifications" - from Basic Requirements and Qualifying Experience 5. "Education" - from Education section 6. "Additional information" - from Additional information section 7. "Benefits" - there's a brief mention but it's generic boilerplate. The rule says "never create Benefits sections unless the posting actually states them" - it does mention benefits but it's generic. I'll include it but keep it minimal. 8. "Pay" - mentions salary range with TLMS, COLA, incentives - so yes, include Pay section 9. "Schedule" - mentions shift work, 24x7x365, recall - so yes, include Schedule section I need to be careful not to include boilerplate like "Opens in a new window Learn more about federal benefits" or application instructions. Let me draft the HTML:
About the role
This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Supervision/Management Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA - FE/Endpoint Svcs /Customer Spt Directorate.
Responsibilities
- Directs and supervises customer-support personnel; plans work, assigns priorities, adjusts workloads, provides technical guidance, and resolves operational and personnel issues.
- Manages planning and delivery of enterprise customer-support services, including troubleshooting, customer assistance, training, and resolution of complex IT service requirements.
- Leads IT projects and portfolio activities; coordinates customer requirements, technical resources, schedules, risks, and service commitments to deliver mission capabilities.
- Develops, interprets, and implements customer-support policies, procedures, and service-delivery strategies to improve performance and ensure consistent IT support.
- Serves as a technical advisor on advanced IT customer-support issues; evaluates emerging technologies and resolves complex information-management and service-delivery problems.
Requirements
- Must be a U.S. Citizen.
- Males born after 12-31-59 must be registered or exempt from Selective Service.
- This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
- In accordance with the DoD 8140 policy series, the position is subject to completing Foundational Qualifications in 9 months and completing Residential Qualification requirements overall in 12 months.
- The incumbent must obtain and maintain a Top-Secret security clearance and eligibility for access to Sensitive Compartmented Information (SCI).
- This position has been designated as Mission Essential.
- Shift work may be required.
- This is a drug testing position.
Qualifications
Basic Requirements
- Attention to Detail — experience reviewing own information technology-related work or data and responsible for reviewing the work of others to ensure accuracy, completeness, and consistency with standards.
- Customer Service — developing and maintaining relationships with customers, anticipating and assessing current and future information technology needs, and developing or identifying IT products or services tailored to meet customer needs.
- Oral Communication — briefing senior-level management and IT staff on the status of IT systems, projects, or daily operations, including communicating complex technical information to a non-technical audience.
- Problem Solving — identifying alternatives to address unique, highly complex, or sensitive IT-related issues; anticipating IT-related problems and identifying and evaluating potential sources of information to generate alternative solutions.
Qualifying Experience (GG-14)
At least one year of experience demonstrating the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, equivalent to work normally performed at the next lower grade level in the federal service. Qualifying experience includes:
- Supervising or leading employees responsible for delivering IT customer-support services, including planning work, establishing priorities, assigning workloads, providing technical guidance, and resolving operational issues.
- Managing IT customer-support operations involving troubleshooting, incident or service-request resolution, customer assistance, training, or service-delivery improvement.
- Managing IT projects or IT capability portfolios by coordinating customer requirements, technical teams, resources, schedules, risks, and delivery of IT services or products.
- Developing, implementing, or interpreting IT customer-support policies, procedures, or service-delivery strategies to resolve complex IT problems and improve organizational performance.
Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.
Education
There is no substitution of education for the qualifying experience at the GG-14 grade level.
Additional information
- This position is in the Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It is being recruited under 10 U.S.C. 1599f into the Cyber Excepted Service (CES) personnel system. Current Federal Career/Career-Conditional employees will be placed on an Excepted appointment.
- This appointment does not confer eligibility to be non-competitively converted to an appointment in the competitive service.
- Salary range includes a Targeted Local Market Supplement (TLMS) in accordance with Section 1599f of Title 10 U.S.C. and Department of Defense Instruction (DoDI) 1400.25, Volume 3006.
- A three-year trial period may be required if you have not previously completed a trial or probationary period in the excepted or competitive service.
- Telework availability will be based upon mission requirements and supervisory determination.
- Individuals tentatively selected for drug testing designated positions at the Defense Information Systems Agency will be required to submit to urinalysis for illegal drugs prior to appointment or placement.
- This announcement may be used to fill additional vacancies within 90 days of the closing date.
- Moving costs MAY be paid. The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable; for information on these changes and the Relocation Income Tax Allowance (RITA), see the provided link.
- Salary plus Cost of Living Allowance (COLA) is authorized. This rate is subject to change without notice.
- Recruitment, relocation, or retention incentives MAY be authorized.
- This position is covered under DoD Manual 8140 and subject to future Cyber Workforce requirements as defined by the Manual.
- This position has been designated as "Mission Essential." Incumbent will be required to report to work or relocate to a new duty location, within the United States, in times of local/national emergency.
- Employee is subject to recall or call back during off-shift hours, 7 days a week, 24 hours a day, if required by upper management.
- Shift work required. Shift hours will be on a 24 x 7 x 365 basis.
- Because this position is in the Cyber Excepted Service, Veterans' Preference will be applied to preference eligible candidates as defined by Section 2108 of Title 5 U.S.C. in accordance with DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement." Veterans claiming preference must submit documents verifying eligibility with the application package.
Pay
Salary range includes a Targeted Local Market Supplement (TLMS) per 10 U.S.C. 1599f and DoDI 1400.25 Volume 3006. Salary plus Cost of Living Allowance (COLA) is authorized; rate subject to change without notice. Recruitment, relocation, or retention incentives may be authorized. The authorized rate of pay may exceed the stated maximum salary rate range under certain circumstances.
Schedule
Shift work required on a 24 x 7 x 365 basis. Employee is subject to recall or call back during off-shift hours, 7 days a week, 24 hours a day, if required by upper management. Telework availability based on mission requirements and supervisory determination.
Benefits
As a federal employee, you and your family have access to a comprehensive benefits package. Eligibility for benefits depends on the type of position and whether it is full-time, part-time, or intermittent. Contact the hiring agency for more information on specific benefits offered.
I should check if I'm including any boilerplate. The "Opens in a new window Learn more about federal benefits" is removed. The application instructions (contact 317-212-0454) are removed. The "click here" links are removed but the information is preserved. I used