Supervisor Workers Comp Claims - PNW

About the role

CopperPoint has an exciting opportunity for a fully remote Supervisor Workers Comp Claims. In this role, you will lead a dynamic team of workers’ compensation professionals, driving strong performance, high-quality claims management, and a culture of accountability and service excellence. You’ll oversee adjusters at multiple levels along with administrative staff, while collaborating with a regional team in the Pacific Northwest to deliver consistent, customer-focused results.

Job responsibilities

• Ensures high level claims handling to comply with all regulatory guidelines, timeliness and results.
• Regularly communicates throughout the department and ensures alignment of goals and quality assurance, mission, key initiatives and performance.
• Hires, develops, coaches, and retains staff with the knowledge, skills, and abilities to ensure optimal performance and results.
• Provides leadership and career development to all staff levels to support organization succession planning.
• Promotes partnerships and service level agreements with leaders within other divisions to ensure processes and workflows are effective, and customer service goals are being met.
• Responsible for quality of work performed by the team including, accuracy, completeness, timeliness and compliance with policies and procedures, and quality of claim data.
• Conducts and/or evaluates Quality Assurance Reviews – provides kudos and coaching as needed based on results.
• Ensures compliance with best practices, performance standards, policies and procedures focusing on customer needs and expectations.
• Investigates, analyzes, and introduces process improvements and procedures to enhance workflow to improve the overall quality and efficiency of the team.
• Formal project manager or committee member on projects representing the division as needed for organizational or divisional projects.

Qualifications/Competencies

• BS/BA college degree preferred. The knowledge and skill levels acquired through undergraduate level studies especially in the areas of business administration, finance or marketing.
• 8+ years of Workers Compensation claims adjusting experience with increasing responsibility and prior supervisory experience. 3+ years claims leadership experience with a proven track record for success and making an impact.
• Must have in depth knowledge of Alaska workers’ compensation laws and regulations. The ideal candidate will also have expertise with Idaho workers’ compensation claims, as well as USL&H & WARP claims. The majority of the supervision for this team is currently Alaska and Idaho workers’ compensation claims- experience is a must for AK, and candidate must be willing and able to quickly learn ID jurisdiction and obtain licensure if no prior experience with ID claims.
• Knowledge of Department of Insurance (DOI), NCCI, State rules and regulations. Analyze, interpret, and apply laws, rules and regulations pertaining to workers’ compensation.
• Analyze complex administrative problems, evaluating alternatives, and make creative recommendations.
• Represent the team and Division effectively in meetings, including making presentations.
• Previous successful work experience in providing leadership to and development of professional employees.
• Ability to manage organizational change; to involve and influence others to accept new ideas or innovative approaches; to lead in a team-based organization.
• Ability to interact collaboratively and work effectively with a multi-functional team and throughout the organization; fosters an environment of shared responsibility and accountability.
• Prior successful customer service orientation; effective problem solving skills to anticipate customer needs and seek ways of providing satisfactory solutions.
• Leadership Skills: Models self leadership that encourages open, honest dialogue and leverages diverse strengths of self and others.
• Communicates in a clear, relevant and timely manner that promotes common understanding and engages stakeholders.
• Creates and manages synergistic relationships to achieve shared business objectives.
• Absorbs and applies new information quickly and easily.
• Adapts to changing conditions and exhibits flexibility in response to new information, requirements, and challenges.

Benefits

• Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short-term disability, long-term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan.
• We provide some benefits at no cost to the employee (Basic Life Insurance and AD&D at two times an employee’s annual salary, Short- and Long-term Disability coverage, and Employee Assistant Plan).
• Employees will accrue 0.0846 hours of Paid Time Off (PTO) per paid hour, which may total 22 days a year. In addition, employees will also receive 10 paid holidays throughout the calendar year.

Pay

$105,000.00 - $135,000.00 annually

Schedule

Full-time, remote position