Supervisor, Warehouse

About the role

Join the Cold Chain That Feeds the World. For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we’re a global leader in temperature-controlled logistics. Our mission is to help our customers feed the world – and we’re looking for people who share that purpose. We value customer service, innovation, and inclusion, and we invest in our people’s growth and well-being. If you’re ready to make a meaningful impact in a company that puts people first, Americold is the place for you.

Responsibilities

• Supervise and coordinate the most efficient unloading of inbound shipments, orderly stacking of product, and the picking and staging of outbound shipments in accordance with the highest possible levels of quality.
• Ensure inbound and outbound shipments are accurate and free of damage.
• Responsible for the cross communication between shifts.
• Ensure the efficient and safe operation of all materials handling equipment.
• Maintain a clean; neat, and orderly work area; ensure all security policies and procedures are followed.
• Ensure Associates follow all safety policies and procedures. Thoroughly investigate and report all safety accidents and violations in a timely manner. Conduct operations in accordance with OSHA and MSDS Standards.
• Ensure proper food safety practices are maintained.
• Direct the operations of the assigned work team to achieve prescribed objectives.
• Cover shift meetings.
• Follow all policies and procedures.
• Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
• Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results.
• Collaborate with workers and managers to solve work-related problems.
• Evaluate employee performance and prepare performance appraisals.
• Counsel employees in work-related activities, personal growth, or career development.
• Recommend or initiate personnel actions, such as promotions, transfers, or disciplinary measures.
• Assess training needs of staff and arrange for or provide appropriate instruction.
• Resolve personnel problems, complaints, or formal grievances when possible, or refer them to higher-level supervisors for resolution.

Requirements

• HS Diploma, Associates Degree Preferred
• 3+ years supervisory or warehouse experience; or successful completion of Americold’s internship program; or a bachelor’s degree.
• Maintain forklift certification.

What Could Set You Apart

• Ability to perform the same work duties as those supervised or performs more difficult or skilled tasks or assist in their performance.
• Ability to supervise employees.
• Ability to work in fast-paced, deadline-oriented environment.
• Ability to communicate effectively with variety of individuals
• Ability to pay close attention to detail.
• Strong interpersonal skills and judgment in communicating with staff.
• Must be able to relate to others beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a manager.
• Willingness to develop a mentoring relationship in order to contribute experience, skills, and wisdom to subordinate employees for their development.
• Receptive to management development suggestions and willing to seek additional knowledge to facilitate job growth.
• Excellent written and oral communication skills.
• Proven ability to juggle multiple tasks simultaneously.
• Must have very strong customer service orientation with high sense of urgency in meeting objectives and deadlines.
• May require experience working in a union environment.

Physical Requirements

• Requires the ability to sit for long periods of time, with frequent interruptions
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, bending, or carrying light loads
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• Occasionally lifts, carries, positions, or moves objects weighing up to 50 pounds
• Working environment is usually in a frozen food and office setting, with occasional need to leave the premises
• Occasionally works overtime, evenings, or weekends in order to complete work or to attend meetings
• Travel may be required