Supervisor, UPS

About the role

The UPS Supervisor provides day‑to‑day leadership for CPG’s mission‑critical mechanical services team. This role oversees the safe, efficient, and high‑quality installation, service, maintenance, troubleshooting, and operation of UPS systems supporting critical facilities and data‑center environments. The supervisor acts as a technical leader and field supervisor, ensuring contract compliance, workforce readiness, job planning, customer satisfaction, and adherence to applicable safety standards, codes, and company procedures.

Responsibilities

• Provide effective oversight, leadership, and administration of safety processes, procedures, and field work practices.
• Lead, train, influence, and motivate UPS technicians while supporting the continued development of team competency and technical capability.
• Perform and oversee preventive maintenance, troubleshooting, routine repairs, and emergency repairs on mission‑critical UPS systems without supervision.
• Provide technical guidance regarding the installation, service, maintenance, and operation of data‑center mechanical equipment.
• Support UPS equipment including, but not limited to, UPS and PDU electrical systems.
• Maintain, upgrade, and back up Building Automation Software as required, including systems using pneumatic, DDC, and Variable Frequency Drive controls.
• Travel to customer sites to manage UPS service, installation, replacement, maintenance, commissioning, and troubleshooting activities.
• Plan and maintain work systems, procedures, and policies that enable safe, efficient, and high‑quality performance by CPG technicians.
• Coordinate labor, logistics, materials, equipment readiness, and job planning with Project and Contract Managers to mitigate delays and support successful project execution.
• Monitor compliance with contractual commitments, applicable federal, state, and local rules, codes, regulations, and customer requirements.
• Maintain high‑quality service by enforcing quality and customer service standards, resolving service issues, identifying trends, and recommending system improvements.
• Communicate job expectations, delegate tasks, set deadlines, review and approve weekly timesheets, and support staff management activities.
• Perform site walks and assist with estimating potential new work.
• Respond to after‑hours calls and perform on‑call assignments as required.
• Maintain regular and reliable attendance, including expected job‑site presence of approximately 50 % to 75 % of the time.
• Carry out supervisory responsibilities such as interviewing, training employees, planning, assigning and directing work, and supporting team performance.
• Perform other duties as assigned.

Qualifications

• Minimum of 7 years of large commercial UPS service experience (8 years preferred).
• Successful completion of basic EPMS theory coursework or equivalent experience.
• Demonstrated understanding of proper use of UPS diagnostic tools and instruments.
• Experience with DDC, pneumatic, and Variable Frequency Drive controls.
• Ability to train, influence, and motivate team members while communicating clear job expectations.
• Experience writing pre‑job briefs, procedures, service documentation, and technical reports.
• Excellent written and oral communication skills, strong customer‑relations skills, and the ability to make independent decisions.
• Willingness to travel up to 50 % of the time.
• U.S. citizenship required.
• Experience in critical facilities (federal facilities, power generation plants, data centers) preferred.
• Project leadership experience, including site walks, estimating, job planning, and coordination with Project or Contract Managers preferred.
• Ability to obtain and maintain a federal security clearance preferred.
• Bilingual skills preferred but not required.
• Proficiency with Microsoft Office (Excel, Word, Outlook, Teams); NetSuite experience preferred.
• High School Diploma or GED required.
• At least 2 years of people‑management experience.
• Environmental Protection Agency (EPA) Universal Certification required.
• OSHA 10 or OSHA 30 certification preferred.
• Ability to pass applicable government or client background checks and gain access to required facilities.
• Clear and valid driver’s license.

Physical Demands

• Regularly required to sit; standing and walking are required.
• Noise level in the work environment is usually moderate.
• Occasionally lift and carry up to 50 pounds.

Benefits

• Competitive and comprehensive package that includes enhanced medical, dental, and vision coverage.
• Health Benefits – Medical, Dental & Vision Insurance.
• Flexible Spending Account options.
• 401(k) Plan.
• Employer‑paid Life & Disability Insurance.
• Paid Time Off.
• Employee Referral Program.
• Employee Assistance Program (EAP).