Supervisor, Trust Operations

ESSENTIAL DUTIES & RESPONSIBILITIES

• Processes and data enters cash transactions and/or securities trading transactions for purchases and sales of assets on systems and prepares related general ledger, DDA entries, and wire settlement;
• Setstlements all trust related trades, inputs trades on bank systems, reconciles and confirms entries with custodian bank.
• Maintains and monitors re-organization notifications, determines impact to accounts, makes necessary account changes to determine tax impact and allocates cost to accounts.
• Processes and balances asset dividend and interest income, GNMA/FNMA principal and interest payments for accounts.
• Provides assistance to staff members on issues and/or problems of complexity and can resolve most issues on own.
• Prepares supporting account transaction documentation and verifies transaction accuracy; performs account maintenance on existing accounts and closing account activities.
• Reviews paperwork to ensure accuracy and compliance with established policies, procedures and government regulations.
• Provides instructions and guidance to Officers to ensure receipt of required documentation and to ensure account updates and transactions are correct.
• Maintains and resolves issues related to the receipt of assets and failed deliveries; works with custodian to resolve problems and expedite transfers.
• Responds to customer inquiries, conducts research and solves moderately complex problems.
• Follows up on all details of issues and ensures quality control is maintained.
• Opens new accounts on accounting system and monitors all opening activities including asset funding, documents, files, statements, compliance and CIP guidelines, checklists, and any other special requirement.
• Serves as the direct contact for routine customer inquiries, account research, and solves moderately complex problems.
• Drafts letters and correspondence to client for Relationship Manager’s review.
• Prepares supporting account transaction documentation and verifies transaction accuracy.
• Maintains customer account cash flow status and notifies Relationship Manager of current or anticipated overdrafts.
• Approves or disapproves transactions based on document provisions and department controls.
• Serves as vault custodian as required.
• Opens and/or processes incoming mail or distributes mail to appropriate party.
• May generate standard department reports, forms and correspondence such as requests for additional information, verification, account maintenance, disbursements, etc.
• May involve performing duties with respect to the bank’s Registered Transfer Agent, and be subject to all the regulations and requirements applicable thereto.

SUPERVISORY RESPONSIBILITIES

• Serves as a trainer and guide for new hires and less experienced staff.
• Incumbents at this level may be in training for the next level of advancement.
• Incumbent could be a workflow leader.