Supervisor, Transitions of Care Coordinator

About the role

We want to help patients navigate the healthcare system in a better and safer way, feel their best, and better manage their chronic diseases. Our transitions of care program is critical to achieving these goals, and TOC Coordinators will play a key role in supporting these programs. As the supervisor for the TOC Coordinators, you'll lead a team of TOC Coordinators in serving as advocates for these patients, supporting the TOC clinical team. The goal is to ensure patients have the necessary resources and support to transition to home from the hospital and/or post-acute setting and prevent re-admissions. The supervisor will manage a team of TOC Coordinators and guide their work to take care of patients during the transition of care episode: connecting with patients; enabling ancillary services like appointments, transportation, supplies, and durable medical equipment; and follow-up communication.

The TOC supervisor is an integral part of the TOC team and will be heavily involved in day-to-day team operations, as well as being an active participant in rounds/huddles. The supervisor will provide support to the team, develop new workflows and job aids, coach and manage performance, and attend and/or facilitate regular meetings with team, patients, and leadership as required.

Responsibilities

• Spend approximately 30% of the time providing TOC patient care; clinical time will fluctuate depending on the number of direct reports.
• Assist as needed with monitoring team attendance and adherence, and participation in meetings/forums.
• Collaborate with leadership in TOC to help develop the program.
• Join cross-functional meetings to represent TOC coordination and share relevant updates with the larger team.
• May be assigned additional responsibilities as the TOC care model evolves.
• Assist in recruiting and hiring of new TOC Coordinators.
• Participate in and coordinate TOC Coordinators involved in TOC clinical model pilots.
• Partner with the TOC trainer and DM education team in onboarding new TOC Coordinators.
• Manage TOC coordinator performance across an array of key performance indicators.
• Provide oversight and support to the TOC Coordinators by answering questions, monitoring relevant Slack channels, and conducting 1:1s.
• Assist in design and implementation of new workflows, including job aid creation and facilitating training.
• Meet with the Senior Manager regularly to go over team performance and make recommendations for improvement.

Required skills and experience

• MA Certification (desired); expired MA certifications are acceptable. Verification: a copy of your active or expired certification will be required. If you do not have a certification but have significant MA experience/background, copies of your MA school diploma and transcripts may be requested.
• 2 years of direct lead or supervisory experience in a virtual setting.

Desired skills and experience

• 2+ years of healthcare administrative/office experience.
• Proficient in technology using evolving platforms.
• A history of being organized and having high attention to detail — it's the little things that matter.
• Fully bilingual (English/Spanish) preferred but not required.

Pay

Salary range: $58,000 – $82,000 per year. The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Benefits

Our Total Rewards package includes:

• Employer-sponsored health, dental, and vision plan with low or no premium.
• Generous paid time off.
• $100 monthly mobile or internet stipend.
• Stock options for all employees.
• Bonus eligibility for all roles excluding Director and above; commission eligibility for Sales roles.
• Parental leave program.
• 401K program.
• And more.

Our total rewards package is for full-time employees only. Intern and Contract positions are not eligible.

About the company

Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.

We value diversity and collaboration, and individuals are respected for their skills, experience, and unique perspectives.