Supervisor, Template Optimization Specialist (Casual) - Administration

This is a grant-funded position subject to renewal on 06/30/2029. The intent is to make this a core position prior to the end of the grant funding.

About the role

The Supv, Template Opt Specialist is responsible for overseeing the day-to-day operations, performance, and development of the Template Optimization Specialist team supporting ambulatory departments. This role provides direct supervision to TOS staff and is accountable for overall team performance, workload management, and adherence to organizational standards for template build, maintenance, and governance. The Supervisor serves as a subject matter expert in provider template optimization, access management, and operational performance.

This position partners with department leadership, operational leaders, senior leadership, and technical teams to ensure standardized template practices, optimize provider capacity, improve patient access, and support data-driven decision making. In addition to supervisory responsibilities, the Supervisor maintains the ability to perform core TOS functions and provides hands-on support as needed to meet operational demands. This role also supports the implementation, training, and ongoing sustainment of template optimization practices across ambulatory services.

Responsibilities

• Oversee day-to-day operations, performance, and development of the Template Optimization Specialist team.
• Provide direct supervision to TOS staff and ensure adherence to organizational standards for template build, maintenance, and governance.
• Serve as a subject matter expert in provider template optimization, access management, and operational performance.
• Partner with department leadership, operational leaders, senior leadership, and technical teams to ensure standardized template practices.
• Optimize provider capacity and improve patient access through data-driven decision making.
• Maintain the ability to perform core TOS functions and provide hands-on support as needed.
• Support the implementation, training, and ongoing sustainment of template optimization practices across ambulatory services.

Requirements

• High School Diploma, GED, or equivalent.
• 3+ years of experience in template management, provider scheduling, access management, or related operational functions.
• Experience with Epic or other Electronic Health Record (EHR) applications.
• Demonstrated ability to lead, support, and influence team members in a collaborative environment.
• Ability to organize work, set priorities, and accomplish required duties with minimal supervision.
• Strong analytical, problem-solving, and decision-making skills.
• Self-motivated and self-directed.
• Proficient with Microsoft Word, Excel, PowerPoint, and Outlook.
• Competent oral and written communication skills.
• Demonstrated commitment to respecting differences and contributing to an inclusive working and learning environment.

Preferred Qualifications

• Bachelor’s degree.
• 5+ years of experience.
• Bachelor's degree in Health Care Administration or equivalent coursework.
• Experience leading projects, initiatives, or team workflows.
• Prior leadership experience.

Pay

The current salary range for this position is $35.84 to $49.28 per hour. Rady Children’s Hospital conducts regular market reviews to remain competitive with organizations of similar size in the nonprofit, healthcare sector. Compensation decisions consider a variety of factors including experience, education, licensure, unique skillsets, organizational need, and internal equity.