Supervisor, Technical Customer Support

What You'll Do

• Meet and exceed monthly and quarterly performance targets and KPIs, including case follow-ups and customer satisfaction
• Coach, train, and develop Technical Customer Support Specialists to improve performance and drive ownership of case resolution
• Conduct call and chat audits to maintain quality standards and ensure adherence to procedures
• Manage escalations and support Technical Customer Support Specialists in handling complex or sensitive customer concerns
• Perform regular performance reviews and implement productivity strategies, and ensure delivery of Tesla’s customer experience pillars: Communication, Advocacy, and Education
• Collaborate cross-functionally to address customer concerns and escalate feedback to leadership
• Support new hire training, facilitate team meetings, and lead special projects as needed

What You'll Bring

• Proven leadership and communication skills in a customer support environment
• Experience with collaboration tools such as SharePoint and Microsoft Office
• Strong organizational skills, attention to detail, and sound judgment aligned with Tesla standards
• Demonstrated success in coaching, training, and developing high-performing teams
• Critical thinking, reporting, presentation, and delegation capabilities
• Familiarity with Tesla Energy product terminology and contract structures

Benefits

• Competitive pay and benefits
• Medical plans, dental, vision, and flexible spending accounts
• Health savings account contributions
• Short-term and long-term disability insurance
• Employee assistance program
• Sick and vacation time
• Paid holidays
• Back-up childcare and parenting support resources
• Voluntary benefits including critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight loss and tobacco cessation programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program